To better serve our customers, we are pleased to announce that beginning Tuesday, March 1st, 2022, we will be extending our regular office hours to 8am-8pm, Monday-Friday. We will continue to have emergency support technicians available after-hours from 8pm-8am and weekends.

We appreciate our clients’ loyalty to South Jersey Techies over the last 18+ years. Whether a new, existing or soon-to-be client, we value your support and business to our team. As our business has grown, so has our team. This has given us the capacity to extend our regular office hours to provide your company the best possible support throughout the day.

Our hope is that the new extended hours will be more convenient for some of your users and allow us to provide support to those users at the regular rate.

If you or someone from the team needs support during those hours, please email support at support@sjtechies.com or call (856) 745-9990 to get scheduled with a member of our team

Update 1/28/2022: South Jersey Techies has released OOB updates to fix the Windows L2TP VPN connection issues.

Microsoft released Windows updates to fix security vulnerabilities and bugs as part of the January 2022 Patch Tuesday that came with fixes for six zero-day vulnerabilities and a total of 97 flaws.

These updates also included KB5009566 for Windows 11 and KB5009543 for Windows 10 2004, 20H1, and 21H1.

Problems are being reported rapidly from Windows 10 users and administrators who are trying to make L2TP VPN connections after installing the recent Windows 10 KB5009543 and Windows 11 KB5009566 cumulative updates and receiving the error below. L2TP VPN connections are being reported as broken when attempting to connect using the Windows VPN client by Windows users.

You will also receive an error code in the Event Log entries, code 789, stating that the connection to the VPN failed.

The bug is not affecting all VPN devices and seems only to be affecting users using the built-in Windows VPN client to make the connection. Some users have reported the bug affecting their Ubiquiti Site-to-Site VPN connections for those using the Windows VPN client. The bug also affects connections to SonicWall, Cisco Meraki, and WatchGuard Firewalls, with the latter’s client also affected by the bug.

How to fix the break?

Admins have been forced to remove the KB5009566 and KB5009543 updates, which immediately fixes the L2TP VPN connections on reboot.

However, you face the risk of removing all fixes for vulnerabilities patches released during the January 2022 Patch Tuesday when removing the update due to Microsoft’s bundling of all security updates in a single Windows cumulative update.

Weighing the risks of unpatched vulnerabilities versus the disruption caused by the inability to connect to VPN connections is something all Windows admins need to consider, carefully.

Microsoft’s January 2022 Patch Tuesday fixed numerous vulnerabilities in the Windows Internet Key Exchange (IKE) protocol (CVE-2022-21843, CVE-2022-21890, CVE-2022-21883, CVE-2022-21889, CVE-2022-21848, and CVE-2022-21849) and in the Windows Remote Access Connection Manager (CVE-2022-21914 and CVE-2022-21885) that could be causing the problems.

Unfortunately, there is no known fix or workaround for the L2TP VPN connection issues at this time.

If you have any questions, please email us at support@sjtechies.com or call us at (856) 745-9990.

Apple has updated its software for iPhones to address a critical vulnerability that independent researchers say has been exploited by notorious surveillance software to spy on a Saudi activist.

Researchers from the University of Toronto’s Citizen Lab said the software exploit has been in use since February and has been used to deploy Pegasus, the spyware made by Israeli firm NSO Group that has allegedly been used to surveil journalists and human rights advocates in multiple countries.

The urgent update that Apple (AAPL) released Monday plugs a hole in the iMessage software that allowed hackers to infiltrate a user’s phone without the user clicking on any links, according to Citizen Lab. The Saudi activist chose to remain anonymous, Citizen Lab said.

Apple credited the Citizen Lab researchers for finding the vulnerability.

“Attacks like the ones described are highly sophisticated, cost millions of dollars to develop, often have a short shelf life, and are used to target specific individuals,” Ivan Krsti?, head of Apple Security Engineering and Architecture, said in a statement.

Krsti? said Apple rapidly addressed the issue with a software fix and that the vulnerability is “not a threat to the overwhelming majority of our users.”

Still, security experts encouraged users to update their mobile devices for protection.

In a statement, NSO Group did not address the allegations, only saying, “NSO Group will continue to provide intelligence and law enforcement agencies around the world with life saving technologies to fight terror and crime.”

The firm has previously said its software is only sold to vetted customers for counterterrorism and law enforcement purposes.

Researchers, however, say they have found multiple cases in which the spyware was deployed on dissidents or journalists. In 2019, Citizen Lab analysts alleged that Pegasus was used on the mobile phone of the wife of a slain Mexican journalist.

In a lawsuit filed in 2019, Facebook accused NSO Group of being complicit in a hack of 1,400 mobile devices using WhatsApp. (NSO Group disputed the allegations at the time.)

The proliferation of easy-to-use mobile hacking tools has given governments around the world a new and stealthy means of targeting adversaries. Sophisticated spyware made by NSO Group and other vendors has been reportedly used from Uzbekistan to Morocco.

The surge in spyware prompted a United Nations panel of human rights experts in August to call for a moratorium on the sale of such surveillance tools. The UN panel said the ban should remain in place until governments have “put in place robust regulations that guarantee its use in compliance with international human rights standards.”

As school, socializing, and many aspects of life have moved online this year, it’s more important than ever that you protect your digital devices and steer clear of cybercriminals. Computer security threats are relentlessly inventive. Masters of disguise and manipulation, these threats constantly evolve to find new ways to annoy, steal and harm. Arm yourself with information and resources to safeguard against complex and growing computer security threats and stay safe online.

Examples of Online Cybersecurity Threats

Computer Viruses

Probably the most eminent computer security threat, a computer virus is a program written to alter the way a computer operates, without the permission or knowledge of the user. A virus replicates and executes itself, usually doing damage to your computer in the process.

What can you do to avoid computer viruses? Carefully evaluate free software, downloads from peer-to-peer file sharing sites, and emails from unknown senders. These things are critical to avoiding viruses. Most web browsers have security settings which can be configured for top defense against online threats. But, as we’ll say again and again, the single most-effective way of fending off viruses is up-to-date antivirus software and monitoring agent, like we include in our Managed Service Plans.

Spyware Threats

A serious computer security threat, spyware is any program that monitors your online activities or installs programs without your consent for profit or to capture personal information.

While many users won’t want to hear it, reading terms and conditions is a good way to build an understanding of how your activity is tracked online. As always, if a company you do not recognize is advertising for a deal that seems too good to be true, be sure you have an internet security solution in place and click with caution.

Hackers and Predators

People, not computers, create computer security threats and malware. Hackers and predators are programmers who victimize others for their own gain by breaking into computer systems to steal, change, or destroy information as a form of cyber-terrorism. These online predators can compromise credit card information, lock you out of your data, and steal your identity. As you may have guessed, online security tools with identity theft protection are one of the most effective ways to protect yourself from this brand of cybercriminal.

Phishing

Masquerading as a trustworthy person or business, phishers attempt to steal sensitive financial or personal information through fraudulent email or instant messages. Phishing attacks are some of the most successful methods for cybercriminals looking to pull off a data breach. Antivirus solutions with identity theft protection can be taught to recognize phishing threats in fractions of a second.

Cyber Safety Tips

• Keep software systems up to date and use a good anti-virus program.
• Examine the email address and URLs in all correspondence. Scammers often mimic a legitimate site or email address by using a slight variation in spelling.
• If an unsolicited text message, email, or phone call asks you to update, check, or verify your account information, do not follow the link provided in the message itself or call the phone numbers provided in the message. Go to the company’s website to log into your account or call the phone number listed on the official website to see if something does in fact need your attention.
• Do not open any attachments unless you are expecting the file, document, or invoice and have verified the sender’s email address.
• Scrutinize all electronic requests for a payment or transfer of funds.
• Be extra suspicious of any message that urges immediate action.
• Confirm requests for wire transfers or payment in person or over the phone as part of a two-factor authentication process. Do not verify these requests using the phone number listed in the request for payment.

If you have any questions, please email us at support@sjtechies.com or call us at (856) 745-9990.

The popular Microsoft Office 2010 is reaching end of support in a few months. To avoid security risks, it’s time to upgrade to a newer version of Office. The good news is that you have options.

What Does End of Support Mean?

Microsoft Office 2010 has been a popular version of the application over the last decade. The unfortunate news is that support for it ends this fall — on October 13, 2020, to be exact. All of your Office 2010 apps will continue to function. However, using an unsupported version of any software exposes your computer to serious and potentially harmful security risks. Microsoft will no longer provide technical support, bug fixes, or security fixes for Office 2010 vulnerabilities that may be subsequently reported or discovered. This includes security updates that help protect your PC from harmful viruses, spyware, and other malicious software.

• You’ll no longer receive Office 2010 software updates from Microsoft Update.
• You’ll no longer receive phone or chat technical support.
• No further updates to support content will be provided, and most online help content will be retired.
• Another difficulty you may face is incompatibility with some of the newer programs and file formats.

If you’re using Office 2010, it’s probably a good time to upgrade your version of Microsoft Office.

Upgrade Options

The best way to protect yourself and your organization is to upgrade to a newer version of Office:

• Cloud upgrade: Subscriptions to Microsoft 365
• On-premises upgrade: Office Standard 2019

Microsoft 365

Microsoft 365 is an all-in-one cloud solution with a number of different licensing options to fit your organization’s needs. The best part about cloud-based applications is that you no longer have to worry about retirements, patches, and end of support. Cloud licenses are automatically updated with new features, new applications, and security updates. Many cloud subscriptions also include installed (or desktop) versions of the application, so you can have the same look and feel of the Office applications you are accustomed to using, but built with more robust features and benefits.

Microsoft Office Standard 2019

Microsoft Office Standard 2019 is the latest version of the on-premises version of the office suite and is a good option for you if you are not ready for the cloud version at this time. This version of Office includes Word, Excel, PowerPoint, Outlook, OneNote, and Publisher.

If you have any questions, please email us at support@sjtechies.com or call us at (856) 745-9990.

Barbara Corcoran of ABC’s “Shark Tank” has lost nearly $400,000 in a phishing scam this week. Corcoran told “People” that she was tricked as a result of an email scheme sent to her team.

The high-powered businesswoman told People that she received a scam invoice approving a real estate renovation, but she didn’t think twice about verifying it because she invests in real estate. It was only until her bookkeeper caught Corcoran’s assistant’s email was misspelled by 1 letter and it was later found to be the address used by the scammer.

“I was upset at first, but then remembered it was only money,” Corcoran told the magazine.

Corcoran’s assistant Emily Burke told CNN Business that the “Shark Tank” star wouldn’t provide any additional comment “at the advisement of her attorneys until the authorities are done investigating.”

However, Corcoran tweeted: “Lesson learned: Be careful when you wire money!” with a link to a TMZ story.

In addition to being an investor and a judge on the hit ABC show, Corcoran formerly owned the global real estate agency that shares her name. She sold it for $66 million in 2001.

Corcoran fell for a phishing scam. It’s common, too: Nearly 30,000 people reported being a victim of that type of scam last year. Together they reported nearly $50 million in losses, according to the FBI’s 2018 Internet Crime Report.

Phishing attacks are common methods of stealing usernames, passwords and money. Hackers pretend to be a trustworthy source to convince you to share personal data. To be safe, it’s important to make sure the sender is authentic before clicking on a link. Google has rolled out security protections that warns people of potential unsafe emails.

If you or your team have any questions or concerns please contact support at (856) 745-9990.