Update 1/28/2022: South Jersey Techies has released OOB updates to fix the Windows L2TP VPN connection issues.

Microsoft released Windows updates to fix security vulnerabilities and bugs as part of the January 2022 Patch Tuesday that came with fixes for six zero-day vulnerabilities and a total of 97 flaws.

These updates also included KB5009566 for Windows 11 and KB5009543 for Windows 10 2004, 20H1, and 21H1.

Problems are being reported rapidly from Windows 10 users and administrators who are trying to make L2TP VPN connections after installing the recent Windows 10 KB5009543 and Windows 11 KB5009566 cumulative updates and receiving the error below. L2TP VPN connections are being reported as broken when attempting to connect using the Windows VPN client by Windows users.

You will also receive an error code in the Event Log entries, code 789, stating that the connection to the VPN failed.

The bug is not affecting all VPN devices and seems only to be affecting users using the built-in Windows VPN client to make the connection. Some users have reported the bug affecting their Ubiquiti Site-to-Site VPN connections for those using the Windows VPN client. The bug also affects connections to SonicWall, Cisco Meraki, and WatchGuard Firewalls, with the latter’s client also affected by the bug.

How to fix the break?

Admins have been forced to remove the KB5009566 and KB5009543 updates, which immediately fixes the L2TP VPN connections on reboot.

However, you face the risk of removing all fixes for vulnerabilities patches released during the January 2022 Patch Tuesday when removing the update due to Microsoft’s bundling of all security updates in a single Windows cumulative update.

Weighing the risks of unpatched vulnerabilities versus the disruption caused by the inability to connect to VPN connections is something all Windows admins need to consider, carefully.

Microsoft’s January 2022 Patch Tuesday fixed numerous vulnerabilities in the Windows Internet Key Exchange (IKE) protocol (CVE-2022-21843, CVE-2022-21890, CVE-2022-21883, CVE-2022-21889, CVE-2022-21848, and CVE-2022-21849) and in the Windows Remote Access Connection Manager (CVE-2022-21914 and CVE-2022-21885) that could be causing the problems.

Unfortunately, there is no known fix or workaround for the L2TP VPN connection issues at this time.

If you have any questions, please email us at support@sjtechies.com or call us at (856) 745-9990.

The popular Microsoft Office 2010 is reaching end of support in a few months. To avoid security risks, it’s time to upgrade to a newer version of Office. The good news is that you have options.

What Does End of Support Mean?

Microsoft Office 2010 has been a popular version of the application over the last decade. The unfortunate news is that support for it ends this fall — on October 13, 2020, to be exact. All of your Office 2010 apps will continue to function. However, using an unsupported version of any software exposes your computer to serious and potentially harmful security risks. Microsoft will no longer provide technical support, bug fixes, or security fixes for Office 2010 vulnerabilities that may be subsequently reported or discovered. This includes security updates that help protect your PC from harmful viruses, spyware, and other malicious software.

• You’ll no longer receive Office 2010 software updates from Microsoft Update.
• You’ll no longer receive phone or chat technical support.
• No further updates to support content will be provided, and most online help content will be retired.
• Another difficulty you may face is incompatibility with some of the newer programs and file formats.

If you’re using Office 2010, it’s probably a good time to upgrade your version of Microsoft Office.

Upgrade Options

The best way to protect yourself and your organization is to upgrade to a newer version of Office:

• Cloud upgrade: Subscriptions to Microsoft 365
• On-premises upgrade: Office Standard 2019

Microsoft 365

Microsoft 365 is an all-in-one cloud solution with a number of different licensing options to fit your organization’s needs. The best part about cloud-based applications is that you no longer have to worry about retirements, patches, and end of support. Cloud licenses are automatically updated with new features, new applications, and security updates. Many cloud subscriptions also include installed (or desktop) versions of the application, so you can have the same look and feel of the Office applications you are accustomed to using, but built with more robust features and benefits.

Microsoft Office Standard 2019

Microsoft Office Standard 2019 is the latest version of the on-premises version of the office suite and is a good option for you if you are not ready for the cloud version at this time. This version of Office includes Word, Excel, PowerPoint, Outlook, OneNote, and Publisher.

If you have any questions, please email us at support@sjtechies.com or call us at (856) 745-9990.

Imagine you are a customer of Microsoft’s Office 365 service, including a subscription to the Office desktop applications like Word, Excel and Outlook.

One day you click on the shortcut for Word, but instead of opening, it just shows a “Starting” splash screen which never progresses.

Being smart, you try to start Word in safe mode by holding down the Ctrl key, but the exact same thing happens.

Annoying, when you want to do your work. What is going on?

We took a look at a case like this. Two things you should do (after the usual reboot):

1. Look in the event viewer. Here, we found a clue that the issue is related to software activation, specifically Event 2011 “Office Subscription Licensing exception”:

2. For all things related to Office licensing, open a command prompt, go to (for example) C:\Program Files (x86)\Microsoft Office\Office16, and type:

cscript ospp.vbs /dstatus

In this case we got the following:

This told us that Windows thinks TWO product keys for Office are installed. One has expired, the other is fine.

The guilty party may (or may not) be the trial version of Office typically pre-installed with a new PC. Or it could be a consequence of changing your Office 365 subscription. Neither would be the fault of the user, who is fully licensed and has done nothing other than follow Microsoft’s normal procedures for installing Office 365.

Solution: we reinstalled Office from the Office 365 portal, and attempted to remove the dud product key with:

cscript ospp.vbs /unpkey:<Last five characters of product key>

as explained here. All is well for the moment.

Activation and subscription license checking is for the benefit of the vendor, not the user, and should never get in the way like this.

Further, cannot Microsoft find some way of informing the user when this happens, and not have Word simply hang on starting? How difficult is it to check for licensing and activation issues, and throw up a message?

Based on the current progress for Windows 10 version 1903, due to arrive next spring, it now looks like the fall update for the OS will arrive around Sept. 10 or Sept. 24.

Microsoft last week released the first preview of what will become Windows 10 version 1903, the opening feature upgrade of next year, slated to ship in the spring.

The debut of what Microsoft calls the “Skip Ahead” build for Windows 10 1903 also hints that the release of this fall’s upgrade, aka 1809, will take place in September. If so, it would be the first time since late-2015 that the actual delivery date matched the numerical label.

On July 25, Microsoft forked the 1809 preview of Windows 10 – as it’s done before when a feature upgrade approaches – so developers could continue to deliver betas for that build while also beginning to work on the next-in-line, 1903. (Microsoft uses a yymm labeling system to mark its Windows 10 feature upgrades; 1809 should indicate a September 2018 release, while 1903 would be a March 2019 release.)

When it forks preview code, Microsoft provides the even-further-in-the-future build, in this case, 1903, to Windows Insider participants who earlier volunteered for Skip Ahead. As the current feature upgrade gets close to release, Microsoft switches Skip Ahead users to the following upgrade, so that engineers can start collecting feedback on that version even as they keep polishing the one set to launch soon. The bulk of Insiders remain on the latter.

Think of the Skip Ahead debut as a warning bell, like the one rung at track meets when racers start the final lap: When Microsoft begins to ship Skip Ahead code, it’s close to wrapping up the impending feature upgrade.

In 2017, as Windows 10 1709 (aka “Fall Creators Update”) neared completion, Microsoft first forked the preview code and distributed a different build to Skip Aheaders on Aug. 31. Windows 10 1709 began its release cycle on Oct. 17, or 47 days later. With this year’s version 1803, Skip Ahead debuted Feb. 14, or 75 days before the April 30 release of that upgrade.

(Windows 10 1803’s original launch date, reportedly April 10 – which was one of two dates Computerworld had forecast in February – was postponed by 20 days after a deal-breaking bug was uncovered at nearly the last minute.)

For one estimate of the release date for Windows 10 1809, Computerworld added 47 days to July 25, arriving at Sept. 10. A second estimate was generated by adding 61 days – the average of the two previous Skip Ahead triggers – to July 25, resulting in a Sept. 24 rollout.

Because the last three feature upgrades launched on either a Monday or Tuesday – April 11, 2017 for version 1703; Oct. 17, 2017 for 1709; April 30, 2018 for 1803 – Sept. 10 or 11 would be the most likely release dates for 1809, absent a show-stopping problem like the bug before 1803’s launch. Computerworld’s alternate forecast would be September 24 or 25, also a Monday/Tuesday combination, because it would match the previous upgrades’ average time-between-Skip-Ahead-and-release.

If Microsoft does release Windows 10 1809 in September, it would be the first time since November 2015 that the company has matched delivery date and the upgrade’s label. Version 1511 debuted Nov. 10, 2015. The four subsequent upgrades, 1607, 1703, 1709 and 1803, all missed their release months by between 2 and 30 days. (Version 1607 came the nearest, releasing Aug. 2, 2016.)

Although Microsoft has never expressly tied itself to March and September release months – in a support document, it gives itself wiggle room by stating that feature upgrades will be released “twice per year, around March and September [emphasis added]” – the disconnect between release and numerical designation has always seemed odd.

Issuing feature upgrades during the appointed months would be a sign that Microsoft has gotten a better handle on the rapid development tempo it has at times struggled with executing. It would also be a step toward a more predictable schedule, which was the point of the pledge it made over a year ago to issue a pair of feature upgrades annually.

SharePoint now serves up search results personalized to your previous activity and permissions.

In SharePoint Online and on office.com, search is personal, and the search results are even easier to explore. Another user will see different results than you, even when you both search for the same words.

You’ll only see results that you already have access to, and other users can’t find your private documents.

Even before you start typing, you’ll see results based on your previous activity in Office 365. The results update as you start typing.

If these results aren’t what you’re looking for, click the link to see more results or press Enter to open the search results page and see and explore all the results. Here’s an example of search results from SharePoint:

Explore the search results to see more details about the people and files you’ve found, or refine your search to get other results. Here’s an expert tip to quickly see more, or less, details of a result – you can actually click anywhere in the empty space of the result.

You can navigate to locations that you want to explore further and, if you’ve searched in SharePoint Online, you can change where the results come from. For example, if you searched from a site, but really meant to search all of SharePoint, then you’re just one click away. Or, if the site you searched from is associated with another site, but you want to search all the associated sites.

When you exit a search results page, you return to the page where you started your search.

Dictate with your voice in Office