Symantec has recently become aware of a medium vulnerability in older versions of the server agent. The latest version addresses this vulnerability in new installations and was released February 15th, 2017. Server agents that are not already upgraded will be identified in the SEP SBE cloud management console starting on March 8th. A manual upgrade will be required to ensure you have the latest protection.

Symantec Endpoint Protection Small Business Edition (SEP SBE) cloud uses LiveUpdate to upgrade the cloud and the endpoint protection agents on workstations and servers. There also multiple methods for manually updating agents if required.

Server LiveUpdate
Server upgrades are handled independently of workstations and often require manual intervention.
See Server agent LiveUpdate.

Workstation LiveUpdate

Workstation upgrades are independent of server upgrades and tend to happen more frequently.

Workstations get the latest antivirus, policy, and agent upgrades automatically. However, you can use LiveUpdate to force the workstations to update using the Check for Updates menu option in the notification area of the agent. This option is useful when an agent has been offline for a considerable period of time.

The upgrade does not require any user interaction, but it may prompt for a computer restart.

Manual upgrade

Use any of the manual methods available to upgrade if you don’t have the latest agent.

See Manually upgrading your agent.

Mac upgrade

Use any of the manual methods available to upgrade your unmanaged (but licensed) Mac computer to the latest macOS.

See Upgrading your Mac computer.

Are my agents upgraded?

You can check if an agent requires an update from the Computers page of the console.

How to check agent version?

You can check an agent’s version from the Computer Profile page of the console.

You can also view the version from Help->About on the agent’s user interface.

Unused agents

To ensure full protection across your entire organization, delete the agents that are no longer used and are offline.

Troubleshoot

If you experience issues during the upgrade or install process, see the following:

Cannot install or activate clients due to blocked domains

Error: “Pending License Activation” or “Service Expired” on the client

Error: “LiveUpdate operations are unable to finish” when the server upgrades using LiveUpdate

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