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Category: Quick Reference Guides

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Old Windows PCs can stop WannaCry ransomware with new Microsoft patch

In a rare step, Microsoft published a patch for Windows XP, Windows Server 2003 and Windows 8

Users of old Windows systems can now download a patch to protect them from this week’s massive ransomware attack.

In a rare step, Microsoft published a patch for Windows XP, Windows Server 2003 and Windows 8 — all of them operating systems for which it no longer provides mainstream support.

Users can download and find more information about the patches in Microsoft’s blog post about Friday’s attack from the WannaCry ransomware.

The ransomware, which has spread globally, has been infecting computers by exploiting a Windows vulnerability involving the Server Message Block protocol, a file-sharing feature.

Computers infected with WannaCry will have their data encrypted, and display a ransom note demanding $300 or $600 in bitcoin to free the files.

Fortunately, Windows 10 customers were not targeted in Friday’s attack. In March, Microsoft patched the vulnerability that the ransomware exploits — but only for newer Windows systems. That’s left older Windows machines, or those users who failed to patch newer machines, vulnerable to Friday’s attack.

Researchers originally believed the ransomware was spread through attachments in email phishing campaigns. That no longer appears to be the case.

Infection attempts from the WannaCry ransomware.

Once a vulnerable PC becomes infected, the computer will attempt to spread to other machines over the local network as well as over the internet. The ransomware will specifically scan for unpatched machines that have the Server Message Block vulnerability exposed.

Businesses can prevent this by disabling the Server Message Block protocol in vulnerable PCs. They can also use a firewall to block unrecognized internet traffic from accessing the networking ports the Server Message Block uses.

Fortunately, Friday’s ransomware attack may have been contained. A security researcher who goes by the name MalwareTech has activated a sort of kill-switch in WannaCry that stops it from spreading.

As a result, over 100,000 new infections were prevented, according to U.K.’s National Cyber Security Centre. But experts also warn that WannaCry’s developers may be working on other versions that won’t be easy to disable.

“It’s very important everyone understands that all they (the hackers) need to do is change some code and start again. Patch your systems now!” MalwareTech tweeted.

Unfortunately, the kill-switch’s activation will provide no relief to existing victims. The ransomware will persist on systems already infected.

Friday’s ransomware attack appears to have spread mainly in Europe and Asia, with Russia among those nations hardest hit, according to security researchers.

Security experts are advising victims to wait before paying the ransom. It’s possible that researchers will develop a free solution that can remove the infection.

Have questions?

Get answers from Microsofts Cloud Solutions Partner!
Call us at: 856-745-9990 or visit: https://southjerseytechies.net/

South Jersey Techies, LL C is a full Managed Web and Technology Services Company providing IT Services, Website Design Services, Server Support, Network Consulting, Internet Phones, Cloud Solutions Provider and much more. Contact for More Information.

To read this article in its entirety click here.

Did you know? Mac Office 2011 support conks out on Oct. 10

End of support is sneaking up on enterprise employees running Office on a Mac

Companies that have employees running Office for Mac 2011 have just over 100 days to replace the suite’s applications with those from last year’s upgrade, Office for Mac 2016.

Support ends for Office for Mac 2011 on Oct. 10, a date that Microsoft first stamped on the calendar two years ago, but has not widely publicized since. As of that date, the Redmond, Wash., developer will cease supplying patches for security vulnerabilities or fixes for other bugs.

The individual applications — Excel, PowerPoint, Outlook and Word — will continue to operate after support ends, but companies will be taking a risk, however small, that malware exploiting an unpatched flaw will surface and compromise systems.

To receive security and non-security updates after Oct. 10, IT administrators must deploy Office for Mac 2016 or instruct workers covered by Office 365 to download and install the newer suite’s applications from the subscription service’s portal.

Office for Mac 2011’s end-of-support deadline was originally slated for January 2016, approximately five years after the productivity package’s release. But in the summer of 2015, when it was clear that 2011’s successor would not be ready by early 2016, Microsoft extended its lifespan by 21 months. At the time, Microsoft cited the long-standing policy of supporting a to-be-retired product for “2 years after the successor product is released” when it added time to 2011.

Mac users: Steerage Class

The impending cutoff for Office for Mac 2011 is an issue only because Microsoft shortchanges Office for Mac users. Unlike the Windows version of Office, which receives 10 years of security support, those that run on macOS are allotted half that. Microsoft has repeatedly classified Office for Mac as a consumer product to justify the half-measure, even for the edition labeled “Home and Business.”

Nor does Microsoft update and service Office for Mac for corporate customers as it does the far more popular Windows SKU (stock-keeping unit). The latter will be upgraded with new features, Microsoft said in April, twice each year for enterprise subscribers to Office 365 ProPlus, with each release supported for 18 months before giving way to a pair of successors.

Mac editions, however, are refreshed with new tools at irregular intervals, often long after the same feature debuts in the same Windows application. (Recently, for example, Microsoft added a delivery-and/or-read receipt option to the Mac version of Outlook; that functionality has been in Outlook on Windows since 2013.) And because there are no regular, large-scale feature upgrades to Office for Mac, support is not curtailed by the release schedule as with Windows.

The difference between Offices — the behemoth Windows on one side, the niche Mac on the other — has been put into even starker relief recently: Microsoft has adopted March and September dates for launching new upgrades to Windows 10, Office 365 ProPlus, and last week, Windows Server, but made no similar promises for Office for Mac 2016.

It’s clearly the odd app out.

Have questions?

Get answers from Microsofts Cloud Solutions Partner!
Call us at: 856-745-9990 or visit: https://southjerseytechies.net/

South Jersey Techies, LL C is a full Managed Web and Technology Services Company providing IT Services, Website Design Services, Server Support, Network Consulting, Internet Phones, Cloud Solutions Provider and much more. Contact for More Information.

To read this article in its entirety click here.

Atari’s Ataribox console will run Linux

Cost $250-$300, if it ever materializes

Now it just needs an E.T. game.

Atari announced in June that it was getting back into the hardware business, with plans for an upcoming “Ataribox” console. Of course, it didn’t release any actual details at the time—only a slick-looking render of a retro-styled box, complete with real wood paneling. Oh, plus a promise to crowdfund the upcoming console.

If alarm bells just started ringing in your head, visions of another Ouya-style disaster, well we can’t say those fears are unfounded. This week Atari further detailed the Ataribox to GamesBeat, and the plan seems even weirder than before.

According to Ataribox creator Feargal Mac, we’re looking at a device that will a) run Linux and b) cost in the neighborhood of $250 to $300. Featuring a custom AMD processor and launching alongside a catalog of classic Atari games, GamesBeat writes, “the idea is to create a box that makes people feel nostalgic about the past, but it’s also capable of running the independent games they want to play today, like Minecraft or Terraria.”

You know what? Best of luck to them. If Valve couldn’t make the Linux-centric living room PC a hot item, though, We’re not sure that Atari will be able to. And that’s all this is—a very cheap Steam Machine, cheaper even than Alienware’s quaint little model.

Is that enough? Probably not. The problem, as always, is the games. Linux gaming is worlds better than it was a few years ago, especially if Atari focuses on the indie scene. Still, we’re talking a pretty small subset of available titles. Atari’s trotted out the ol’ Valve line of “You can install Windows on it if you want,” and that’s not a great omen in my mind.

And even a $250 Ataribox is still plenty expensive considering this thing won’t run any big-budget games. You can buy an Xbox One S for $250 right now on Amazon, and a PlayStation 4 is only $50 more expensive. Sure, it’s a console, but it’ll at least play Wolfenstein II just as easily as it’ll play Terraria.

Atari’s also been quiet about how you’ll control the Ataribox. GamesBeat mentions a “user interface [Atari is] customizing for TVs,” so I assume a controller, but every photo of the Ataribox is just the console on its own. Hell, for all we know Atari will be buying Steam Controllers in bulk and packaging them with the system. Might as well. Those who want to get into the system level and tinker, though, will probably need a keyboard and mouse, which isn’t very living room-friendly.

One last red flag: It’s still being crowdfunded. Plans are for an Indiegogo campaign later this fall, with a release scheduled for Spring 2018. We’ll keep you updated.

Have questions?

Get answers from Microsofts Cloud Solutions Partner!
Call us at: 856-745-9990 or visit: https://southjerseytechies.net/

South Jersey Techies, LL C is a full Managed Web and Technology Services Company providing IT Services, Website Design Services, Server Support, Network Consulting, Internet Phones, Cloud Solutions Provider and much more. Contact for More Information.

To read this article in its entirety click here.

Windows 10 quick tips: 10 ways to speed up your PC

Want Windows 10 to run faster? Take a few minutes to try out these tips, and your machine will be zippier and less prone to performance and system issues.

 

 

1. Change your power settings

If you’re using Windows 10’s Power saver plan, you’re slowing down your PC. That plan reduces your PC’s performance in order to save energy. (Even desktop PCs typically have a Power saver plan.) Changing your power plan from Power saver to High performance or Balanced will give you an instant performance boost.

To do it, launch Control Panel, then select Hardware and Sound > Power Options. You’ll typically see two options: Balanced (recommended) and Power saver. (Depending on your make and model, you might see other plans here as well, including some branded by the manufacturer.) To see the High performance setting, click the down arrow by Show additional plans.

To change your power setting, simply choose the one you want, then exit Control Panel. High performance gives you the most oomph, but uses the most power; Balanced finds a median between power use and better performance; and Power saver does everything it can to give you as much battery life as possible. Desktop users have no reason to choose Power saver, and even laptop users should consider the Balanced option when unplugged and High performance when connected to a power source.

 

2. Disable programs that run on startup

One reason your Windows 10 PC may feel sluggish is you’ve got too many programs running in the background programs that you may never use, or only rarely use. Stop them from running, and your PC will run more smoothly.

Start by launching the Task Manager: Press Ctrl-Shift-Esc or right-click the lower-right corner of your screen and select Task Manager. If the Task Manager launches as a compact app with no tabs, click “More details” at the bottom of your screen. The Task Manager will then appear in all of its full-tabbed glory. There’s plenty you can do with it, but we’re going to focus only on killing unnecessary programs that run at startup.

Click the Startup tab. You’ll see a list of the programs and services that launch when you start Windows. Included on the list is each program’s name as well as its publisher, whether it’s enabled to run on startup, and its “Startup impact,” which is how much it slows down Windows 10 when the system starts up.

To stop a program or service from launching at startup, right-click it and select “Disable.” This doesn’t disable the program entirely; it only prevents it from launching at startup — you can always run the application after launch. Also, if you later decide you want it to launch at startup, you can just return to this area of the Task Manager, right-click the application and select “Enable.”

Many of the programs and services that run on startup may be familiar to you, like OneDrive or Evernote Clipper. But you may not recognize many of them. (Anyone who immediately knows what “bzbui.exe” is, please raise your hand. No fair Googling it first.)

The Task Manager helps you get information about unfamiliar programs. Right-click an item and select Properties for more information about it, including its location on your hard disk, whether it has a digital signature, and other information such as the version number, the file size and the last time it was modified.

You can also right-click the item and select “Open file location.” That opens File Explorer and takes it to the folder where the file is located, which may give you another clue about the program’s purpose.

Finally, and most helpfully, you can select “Search online” after you right-click. Bing will then launch with links to sites with information about the program or service.

If you’re really nervous about one of the listed applications, you can go to a site run by Reason Software called Should I Block It? and search for the file name. You’ll usually find very solid information about the program or service.

Now that you’ve selected all the programs that you want to disable at startup, the next time you restart your computer, the system will be a lot less concerned with unnecessary program.

 

3. Turn off search indexing

Windows 10 indexes your hard disk in the background, allowing you – in theory – to search your PC more quickly than if no indexing were being done. But slower PCs that use indexing can see a performance hit, and you can give them a speed boost by turning off indexing. Even if you have an SSD disk, turning off indexing can improve your speed as well, because the constant writing to disk that indexing does can eventually slow down SSDs.

To get the maximum benefit in Windows 10, you need to turn indexing off completely. To do so, first type services.msc in the Start Menu search box, and click the Services result that come up. The Services app then appears. Scroll down to either Indexing Service or Windows Search in the list of services. Double-click it, and from the screen that appears, click Stop. Then reboot. Your searches may be slightly slower, although you may not notice the difference. But you should get an overall performance boost.

If you’d like, you can turn off indexing for only files in certain locations. To do this, first type index in the Start Menu search box, and click the Indexing Options result that appears. The Indexing Options page of Control Panel appears. Click the Modify button and you’ll see a list of locations that are being indexed, such as Microsoft Outlook, your personal files, and so on. Uncheck the boxes next to any location, and it will no longer be indexed.

 

4. Clean out your hard disk

If you’ve got a bloated hard disk filled with files you don’t need, you could be slowing down your PC. Cleaning it out can give you a speed boost. Windows 10 has a surprisingly useful built-in tool for doing this called Storage Sense. Go to Settings > System > Storage and at the top of the screen – in the Storage Sense section – move the toggle from Off to On. When you do this, Windows constantly monitors your PC, and deletes old junk files you no longer need; temporary files; files in the Downloads folder that haven’t been changed in a month; and old Recycle Bin files.

You can customize how Storage Sense works and also use it to free up even more space than it normally would. Underneath Storage Sense, click “Change how we free up space automatically.” From the screen that appears, you can change how often Storage Sense deletes files (every day, every week, every month or when Windows decides). You can also tell Storage Sense to delete files in your Download folder, depending on how long they’ve been there. And you can also set how long to wait to delete files in the Recycle Bin automatically.

You can also delete old versions of Windows that might be hogging space. At the bottom of the screen, check the box next to “Delete previous versions of Windows.” Storage Sense will then delete old versions of Windows ten days after you’ve installed an upgrade. Note that if you do this, you won’t be able to revert to the older version of Windows.

 

5. Clean out your Registry

Under the Windows hood, the Registry tracks and controls just about everything about the way Windows works and looks. That includes information about where your programs are stored, which DLLs they use and share, what file types should be opened by which program or just about everything else.

But the Registry is a very messy thing. When you uninstall a program, for example, that program’s settings don’t always get cleaned up in the Registry. So over time, it can get filled with countless outdated settings of all types. And that can lead to system slowdowns.

Don’t even think of trying to clean any of this out yourself. It’s impossible. To do it, you need a Registry Cleaner. There are plenty available, some free and some paid. But there’s really no need to outright buy  one, because the free Auslogics Registry Cleaner does a solid job.

Before using Auslogics or any other Registry Cleaner, you should back up your Registry so you can restore it if anything goes wrong. (Auslogics Registry Cleaner does this for you as well, but it can’t hurt to have it backed up twice.) To do your own Registry backup, type regedit.ext in the search box, then press Enter. That runs the Registry editor.  From the File menu, select Export. From the screen that appears, make sure to choose the “All” option in the Export range section at the bottom of the screen. Then choose a file location and file name and click Save. To restore the Registry, open the Registry editor, select Import from the File menu, then open the file you saved.

Now download, install and run Auslogics Registry Cleaner. On the left-hand side of the screen you can select the kinds of Registry issues you want to clean up – for example, File Associations, Internet or Fonts. I generally select them all.

Next tell it to scan the Registry for problems. To do that, click “Scan Now” and from a drop-down menu that appears select Scan. That lets you first examine the Registry problems it finds. If you instead choose “Scan and Repair,” it makes the fixes without you checking them.

It now scans your Registry for errors, then shows you what it found. It ranks the errors according to their severity, to help you decide which to fix. Click Repair when you’ve made your decision, and make sure that “Back up Changes” is checked, so you can restore the Registry easily if something goes wrong.

 

6. Disable shadows, animations and visual effects

Windows 10 has some nice eye candy — shadows, animations and visual effects. On fast, newer PCs, these don’t usually affect system performance. But on slower and older PCs, they can exact a performance hit.

It’s easy to turn them off. In the Windows 10 search box type sysdm.cpl and press Enter. That launches the System Properties dialog box. Click the Advanced tab and click “Settings” in the Performance section. That brings you to the Performance Options dialog box. You’ll see a varied list of animations and special effects.

If you have time on your hands and love to tweak, you can turn individual ones on and off. These are the animations and special effects you’ll probably want to turn off, because they have the greatest effect on system performance:

  • Animate controls and elements inside windows
  • Animate windows when minimizing and maximizing
  • Animations in the taskbar
  • Fade or slide menus into view
  • Fade or slide ToolTips into view
  • Fade out menu items after clicking
  • Show shadows under windows

However, it’s probably a lot easier to just select “Adjust for best performance” at the top of the screen and then click OK. Windows 10 will then turn off the effects that slow down your system.

 

7. Launch the Windows troubleshooter

Windows 10 has a very useful, little-known tool that can sniff out performance problems and solve them. To launch it, run Control Panel and select System and Security > Security and Maintenance > Troubleshooting > Run maintenance tasks. A screen titled “Troubleshoot and help prevent computer problems” will appear. Click Next.

The troubleshooter will find files and shortcuts you don’t use, identify any performance and other issues on your PC, report them to you and then fix them. Note that you may get a message that says, “Try troubleshooting as an administrator.” If you have administrative rights to the PC, click it and the troubleshooter will launch and do its work.

 

8. Get help from the Performance Monitor

There’s a great tool in Windows 10 called the Performance Monitor that can, among other things, create a detailed performance report about your PC, detail any system and performance issues, and suggest fixes.

To get the report, type perfmon /report into your search box and press Enter. (Make sure there’s a space between “perfmon” and the slash mark.) The Resource and Performance Monitor launches and gathers information about your system. It will say that it will take 60 seconds, but I’ve found that it takes several minutes. When the Monitor finishes, it will launch an interactive report.

You’ll find a lot of extremely detailed information in the report, and it can take a lot of time to go through. Your best bet is to first look at the Warnings section, which details the biggest issues (if any) it found on your PC, such as problems with Windows, with drivers and so on. It also tells you how to fix each problem — for example, how to turn on a device that has been disabled.

It is also worthwhile to scroll down to the Resource Overview section, where you’ll find an analysis of how well your CPU, network, disk and memory are performing. Each result is color-coded, with green meaning no problems, yellow meaning potential issues, and red showing a problem.

Beyond that, the Resource Overview also reports performance metrics and explanatory details. For example, for the CPU, it might show green and a utilization of 21%, with the details, “Normal CPU load.” Or for Memory, it might show yellow, with 62% utilization and the details, “1520 MB is available.” Based on what you get, you might want to do something about your hardware — for example, add more memory.

 

9. Kill bloatware

Sometimes the biggest factor slowing down your PC isn’t Windows 10 itself, but bloatware or adware that takes up CPU and system resources. Adware and bloatware are particularly insidious because they may have been installed by your computer’s manufacturer. You’d be amazed at how much more quickly your Windows 10 PC can run if you get rid of it.

First, run a system scan to find adware and malware. If you’ve already installed a security suite such as Norton Security or McAfee LiveSafe, you can use that. You can also use Windows 10’s built in anti-malware app — just type Windows Defender in the search box, press Enter, and then click Scan Now. Windows Defender will look for malware and remove any it finds.

It’s a good idea to get a second opinion, though, so consider a free tool like Malwarebytes Anti-Malware. The free version scans for malware and removes what it finds; the paid version offers always-on protection to stop infections in the first place.

Now you can check for bloatware and get rid of it. Several free programs will do this for you; your best bet is to run several of them, because no single one will find all the bloatware on your PC. Good choices are the PC Decrapifier, Should I Remove It? and SlimComputer.

 

10. Shut down and restart Windows

Here’s one of IT’s not-quite-secret weapons for troubleshooting and speeding up a PC: Shut it down and restart it. Doing that clears out any excess use of RAM that otherwise can’t be cleared. It also kills processes that you might have set in motion and are no longer needed, but that continue running and slow your system. If your Windows 10 PC has turned sluggish over time for no apparent reason, you may be surprised at how much more quickly it will run when you do this.

Try just some of these tricks, and you’ll find that you’ve got a faster Windows 10 PC — and one that is less likely to have any reliability problems.

7 advanced Google Chrome tips and tweaks that save you time

If you spend most of your workday with Google’s browser, you’ll want to put these Chrome tips to work so you can get more done in less time.

Live your best Chrome life

You probably live most of your computing day inside Google’s browser. Despite its tendency to be a resource hog, it’s still the most capable browser for its speed and optimization on the web’s most important sites.

But there’s always room to improve, especially given Chrome’s flexibility and strong feature set. This collection of tips will help you start the day off with just the sites you want, work quicker with keyboard commands, and ensure you can save the stuff you need for later use.

Stick a pin in it

Pinning tabs that you use throughout the day saves you screen real estate and keeps you from having to reopen tabs several times over. Right-click on a tab and select Pin tab to minimize it to the left side of the browser. It’ll be identifiable by the page’s favicon.

Keep in mind, when you close the browser, those tabs will reopen as pinned tabs when you relaunch Chrome. So if you don’t want to start your next session with 10 pinned tabs, you’ll need to unpin them by right-clicking and then selecting Unpin tab before closing the browser.

Reopen that tab you didn’t mean to close

There’s one, specific hotkey command that saves my bacon about 25 times a day: Control-Shift-T, which reopens the last tab closed. When you’ve got 70 or so different tabs open, you’re bound to close the wrong one from time to time.

That’s why it behooves you to memorize this command. Better yet, take a few moments to learn some of the other hotkeys shown here that will help you zip through your tabs, close them all, or quit Chrome altogether. Just as hotkeys help you work faster in Windows, the same level of convenience applies to Chrome.

Grab a Chrome extension

It’s very likely that your favorite desktop software has an accompanying Chrome extension that let’s you perform related tasks within the browser. If so, grab it. After all, the web touches a lot of aspects of the work you do. For example, Microsoft’s OneNote offers a useful Chrome extension for grabbing articles and other bits of the internet for later retrieval. Same goes for Evernote, another popular note-taking solution. And there’s a Chrome extension that notifies you of Skype alerts. Head to the Chrome Web Store to find the extensions you need.

Embrace Google Cloud Print

Google Cloud Print may still have that annoying beta tag, but it’s vastly improved since the service’s early days. It’s now reliable, and the fastest way to print a document without needing to futz with the Windows print menu.

Most printers can be added quite easily, so head to the Cloud Print site to enroll yours. Another great feature is that you can also save files right to Google Drive, helping you keep track of tax-payment confirmations or other key documents.

Know your history

Macs and iOS devices talk together very well through a feature called Handoff. Open a browser tab on the iPhone, and you can pull it up right away on your Mac.

Chrome has created something that’s not quite as seamless, but gets the job done for those of us who live outside of Fortress Apple. Control-H pulls up a list of your most recent tabs from all your devices. Next, touch Tabs from other devices to choose the site you want to check out. You can select what you were just looking at or something from a while back.

Go big (with text)

Save your eyes from strain. You can expand the text on a browser page in a couple of different ways. Hit Control+ to zoom in, and Control- to zoom out. Alternatively, pinching-and-zooming on a PC with a touchscreen will do the trick and gives you a more direct feel for what you want to see.

Control 0 will return you to the normal page size once you’re done with the close inspection.

Start off right

You can get right to work more quickly if you launch your browsing session with the sites you use most often. Go to Settings > On Startup and choose Open a specific page or set of pages.

Then, you can add your favorite pages by typing in the URLs or clicking the button for Use current pages. This’ll ensure that next time you launch Chrome, you can get right to work with the pages you need.

Have questions?

Get answers from Microsofts Cloud Solutions Partner!
Call us at: 856-745-9990 or visit: https://southjerseytechies.net/

South Jersey Techies, LL C is a full Managed Web and Technology Services Company providing IT Services, Website Design Services, Server Support, Network Consulting, Internet Phones, Cloud Solutions Provider and much more. Contact for More Information.

To read this article in its entirety click here.

10 compelling reasons to upgrade to Windows 10

The deadline for Microsoft’s free Windows 10 upgrade looms. Here’s why you don’t want to let it pass by.

windows-7-to-windows-10

An offer you shouldn’t refuse

The deadline cometh. July 29 looms, and after that, Windows 7 and 8 users will no longer be able to upgrade to Windows 10 for free. If you’ve been waiting for Microsoft to polish out the operating system’s initial bugs, it’s time to make the leap.

This article’s more for the fence-sitters—the folks who haven’t decided whether to stick with what they know or embrace Microsoft’s new-school operating system. There are some very valid reasons not to upgrade to Windows 10, to be honest. But Windows 10 is the best Windows yet, and most people should claim the free upgrade while there’s still time.

Here’s why.

Improved desktop experience
windows-10-desktop-1

Let’s be frank: Windows 8’s fugly, unfunctional, and obnoxiously colored Start screen sucked. So did the way Windows 8 hid crucial information behind hidden “charms,” which had no on-screen hints for how to access them. It scared a lot of people away from upgrading, and rightfully so.

You don’t have to worry about that with Windows 10.

Windows 10 takes the same core ideas behind Windows 8, but makes them palatable for the desktop audience. Windows Store apps are still present, but they’re in desktop windows that can be resized and used like any other. The Start menu’s back, with a pop-out section that puts information-delivering Live Tiles to better use—and yes, they can all be deleted if you want.

True, there are some changes to wrap your head around if you upgrade from Windows 7 to Windows 10. But the basic building blocks of the operating system will be largely familiar.

Enthusiast-friendly additions
windows-10-virtual-desktops-2

More than simply being familiar, Windows 10 is superior to Windows 7 for PC enthusiasts, because Microsoft made an active effort to woo desktop diehards.

Windows 10’s hardcore tools range from virtual desktops (pictured) to improved high-DPI monitor support to pasting text inside the command prompt. Easy file version recovery? Better storage management tools? Windows 10 has it all.

The operating system even provides power-user tools for Windows Updates, letting you schedule updates to run at a specific time or distribute patches across your local network using peer-to-peer technology. It’s great.

Under-the-hood improvements
windows-10-login-screen-3

If you’re upgrading from Windows 7, you’ll be amazed at just how quick and modern Windows 10 feels. Microsoft optimized Windows’ underlying code in Windows 8, resulting in an operating system that boots like greased lightning—especially if you have an SSD—and just plain feels faster.

It’s just one of the many Windows 8 improvements that Windows 7 holdouts will enjoy in Windows 10.

Native security protection
windows-defender-windows-4

This appeals more to everyday PC users than hardcore enthusiasts, but Windows 10 is inherently much more secure than Windows 7. The operating system ships with Microsoft’s Windows Defender antivirus software and the Windows Firewall installed and enabled by default, which provides many PCs with a huge security uplift. (You’d be amazed how many people never bother to install new security software after their free Norton or McAfee trial runs out.)

But Microsoft didn’t stop there. Windows 10’s UEFI Secure Boot requirement protects against low-level rootkits that could infect your PC, the SmartScreen filter guards against malicious websites, and Windows Hello makes biometric-based authentication easy-peasy.

Better security is always a good thing.

Cortana
cortana-call-jennifer-5

Cortana, Microsoft’s answer to Apple’s Siri and Google Now replaces Windows 10’s basic search functionality, and I couldn’t be happier. Cortana mixes good humor with web-based smarts that can help you set reminders and alarms, stay on top of sports scores and news, navigate and operate your operating system, track packages, plan trips, and more. Even better: Cortana’s going to become more proactive and usefulwhen the Windows 10 Anniversary Update rolls around August 2.

DirectX 12
ashes-of-the-singularity-6

Microsoft’s powerful, next-generation DirectX 12 graphics technology is exclusive to Windows 10 devices. If you’re a PC gamer, this feature alone is worth the upgrade.

We’re still in the early days of DirectX 12 adoption. Most PC games still release in DirectX 11. We’re not really sure of the graphics API’s full potential, but early DX12 implementations in games tend to result in smoother experiences and higher overall frame rates. That’s especially so on PCs with AMD Radeon graphics cards, thus far—check out our Radeon RX 480 review for hard benchmarks—but Nvidia’s GeForce cards enjoy DX12 benefits, too.

More and more games are starting to embrace DirectX 12. Seriously: If you’re a gamer, upgrade now. This isn’t coming to Windows 7 or 8.

Universal Windows apps
universal-windows-apps-7

But DirectX 12 has come to the Xbox One. That’s because Microsoft’s console runs Windows 10 under the hood, and Windows 10 devices can all run universal Windows apps. One tangible benefit of the cross-device compatibility is the forthcoming Xbox Play Anywhere feature, which lets you buy a game once and play it on both Windows 10 and the Xbox One, as well as transfer saves and play multiplayer games across the two platforms. Nifty!

Play Anywhere is definitely the highlight so far, but universal Windows apps likewise morph to fit the screens of tablets, phones, and even Microsoft’s HoloLens augmented reality headset. The one caveat: Microsoft hasn’t yet convinced developers to embrace the Windows Store en masse.

The little extraswindows-10-print-as-pdf-8

Windows 10 quietly eliminates many of the biggest little irritations present in previous versions of Windows. You can finally print to PDF natively now, and hovering your mouse over a background window lets you scroll that, rather than the in-focus program. Per-monitor display scaling eliminates visual oddities with multi-monitor setups. Cortana’s natural language search—“Hey Cortana, show my pictures from last Christmas”—can be a serious time-saver when used correctly.

All in all, these little touches add up to a big usability difference. Check out PCWorld’s story on the 12 obscure new Windows 10 features that eliminate everyday hassles for all the details.

It’s free!
windows-10-free-upgrade-9
C’mon. It’s a free upgrade until July 29. If you’re considering upgrading to Windows 10 at any point in the future, now’s the time to do it. Just be aware of what you’re giving in return.
It’ll keep getting better
windows-10-anniversary-edition-cortana-10

 

Microsoft isn’t resting on its laurels now that Windows 10 is out in the wild. A majorWindows 10 Anniversary Update is due to land on August 2, stuffed with new features and bug fixes, and Microsoft’s continually updating the operating system with the help of its legion of Windows Insider preview testers.

Windows 7, meanwhile, is solidly past the new-feature phase of life, though security updates will keep on a-rolling until 2020. Windows 8 is still ostensibly in its mainstream support phase through the beginning of 2018, but don’t expect to see any new goodies added there.

Counterpoint
windows-10-to-windows-7-11

That’s a pretty compelling list of reasons to upgrade to Windows 10—and the security boost might even push you into encouraging your non-geeky friends (you know, the ones always asking you for unofficial tech support) into accepting the upgrade, too. A safer environment for normal people is a safer world for everybody.

But again, there are some valid justifications for rejecting Microsoft’s offer. Most people should embrace the new operating system with open arms, but before you make the leap, be sure to read PCWorld’s list of the 10 reasons why you shouldn’t upgrade to Windows 10—especially if you’re using older hardware or software.

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How to restore Windows 7 or 8 after an unwanted Windows 10 upgrade

It’s now possible for your computer to be updated to Windows 10 without your explicit content.

Windows10-7Microsoft’s putting away the carrots and breaking out the sticks in its quest to migrate 1 billion users to Windows 10 over the next couple of years.

After pushing out the free upgrade as a Recommended update to Windows 7 and 8 users earlier this year—which means that you downloaded the initial installation bits if you use the default Windows Update, like most people should—Microsoft changed its nagging pop-up prompt in an insidious way over the past week. For the past six months, the “Get Windows 10” pop-up asked permission to start an update, but lacked a “No thanks” option, so the only way to avoid it was to close the window by pressing the X in the upper-right hand corner. Now, the pop-up says “We will upgrade you at this time,” and pressing the X counts as consent. You need to click a small, easily missed link in the pop-up to cancel the upgrade, instead.

It’s a nasty bait-and-switch after months of using an incessant pop-up—which can’t be disabled without the help of registry hacks and other advanced tricks—that wore down users, encouraging them to simply X out of the irritant when it appeared each and every time they opened their computer. Worse, it’s now possible for your computer to be updated to Windows 10 without your explicit content.

Judging by the hundreds of comments on Reddit, Twitter,PCWorld, my inbox, and other places across the web in response to the situation, a lot of people are finding themselves upgrading unintentionally. And, well, a lot of them are pissed.

Fortunately, it’s easy to roll your PC back to Windows 7 or 8 after installing Windows 10.

How to reverse a Windows 10 upgrade

The easiest time to say “No” is during the initial setup process. If you decline Windows 10’s end user license agreement, it’ll bring you back to your older operating system.

But what if it’s too late for that?

RestoreWindows7

You’re allowed to roll back to your previous Windows version for 30 days after upgrading to Windows 10. Simply open the Start menu and head to Settings > Update & Security > Recovery. If you’re eligible to downgrade, you’ll see an option that says “Go back to Windows 7” or “Go back to Windows 8.1,” depending on which operating system you upgraded from. Simply click the Get started button and go along for the ride.

Once you’ve returned to your previous version of Windows, you need to tinker with it to perfect your setup once again. In particular, you may need to reinstall some programs, and don’t forget to use your Windows 7 password rather than your Windows 10 password if you created a Microsoft Account for the new operating system during the set-up process.

Stop it from happening again

Once you’ve upgraded a PC to Windows 10, you’ll always be able to do so again in the future. But if you aren’t enticed by Windows 10’s best features and more subtle awesome tweaks—a feeling I completely understand after a non-consensual upgrade—you can turn to a pair of helpful tools to disable the Windows 10 upgrade prompts from returning.

GWX Control Panel was the first anti-Windows 10 pop-up tool on the block, and it works marvelously, though its complicated user interface is full of granular options and may turn off some people. Never10 by noted security researcher performs the same basic task in a much simpler way. Either program does the trick.

GWX Control Panel and Never10 will also prevent your computer from being upgraded to Windows 10 if it hasn’t yet. Installing one of those is a much better option than disabling Windows Updates completely to avoid Microsoft’s pestering, as disabling patches can leave you vulnerable to new security flaws.

Now for the good news: Microsoft says it plans to phase out the GWX pop-up once it starts charging for the Windows 10 upgrade in July. Fingers crossed.

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Microsoft 365 Business: Get Office + Windows 10 in one SMB-friendly subscription

Will preview $20/month software-as-a-service plan Aug. 2

Earlier this week, Microsoft introduced two additional software-as-a-service subscription plans to the partners who will try to sell them.

The pair join an increasing number of subscription deals that the Redmond, Wash. company has modeled on the Office 365 pattern. The new plans even carry the “365” label, which Microsoft sees as a unifying identifier.

Microsoft 365 is, as CEO Satya Nadella introduced it Monday, “a fundamental departure in how we think about product creation,” composed of, initially at least, two plans. The more expensive, Microsoft 365 Enterprise, is simply a new name for a year-old, two-tier product titled “Secure Productive Enterprise E3” and “Secure Productive Enterprise E5.” Those SKUs (stock-keeping units) were introduced at Microsoft’s 2016 partner conference. Like SPE, M365 Enterprise tosses Windows 10 Enterprise, Office 365 and Enterprise Mobility + Security into a bucket.

But “Microsoft 365 Business,” or M365 Business for short, is the more interesting of the two plans because it is actually new. Nadella thought the same. “I’m so excited about the product innovation that you will see today around small and medium-sized businesses,” he said during a two-hour keynote before partners.

So, what’s Microsoft 365 Business?

That’s the new deal Microsoft will push later this year after an unspecified time in preview, which will start Aug. 2.

M365 Business includes:

Office 365 Business Premium, a software-and-service plan that includes all the Office applications, hosted Exchange email, OneDrive storage service and more. Alone, Office 365 Business Premium costs $12.50 per user per month when billed on an annual basis.

Windows 10 Pro: Devices currently running Windows 7 Professional or Windows 8.1 Pro may be upgraded to Windows 10 Pro under M365 Business.

Windows 10 Business: According to Microsoft, “Windows 10 Business is a set of cloud-[based] services and device management capabilities that complement Windows 10 Pro and enable the centralized management and security controls of Microsoft 365 Business.” The services and tools include a subset of those from Intune, Microsoft’s enterprise mobility management (EMM) platform, as well as Windows AutoPilot, an automated deployment service bundled with Windows 10’s March 2017 feature upgrade, aka 1703 and Creators Update.

How much does M365 Business cost?

$20 per user per month when it launches later this year.

That’s $7.50 per user per month more than Office 365 Business Premium, or an extra $90 per user annually. For that amount, customers receive the difference between the two plans: the upgrade to Windows 10 Pro and the various management service components.

Who is Microsoft 365 Business for?

According to Microsoft, the plan is “built for small and midsize customers that have little to no IT resources on staff.”

Although companies of any size can purchase M365 Business licenses, any one customer can buy no more than 300 subscriptions, another signal that it aims at small and medium-sized organizations.

The limited management tools also play to that theme. They’re designed to be easy to use and offer only basic functionality, and are accessed via simple control panels similar to what they may have already used for Office 365.

What’s the Windows 10 upgrade all about in M365 Business?

Microsoft’s descriptions of this component are sketchy thus far. An extensive company Q&A on the subscription plan had the most information, saying, “If you have devices that are licensed for Windows 7, 8 and 8.1 Professional, Microsoft 365 Business provides an upgrade to Windows 10 Pro.” (The “Professional” label holds for Windows 7, but 8 and 8.1 are dubbed “Pro” instead, as is Windows 10.)

Computerworld was unable to unearth additional details of the upgrade, specifically what happens when a customer cancels a M365 Business subscription or lets one expire. Do devices that were upgraded from Windows 7 Professional to Windows 10 Pro retain the latter license? Or is the Windows 10 license revoked, forcing customers to reinstall the previous OS?

Microsoft declined to answer questions about that scenario, and analysts who had been briefed by the company said that licensing issues were not discussed in Microsoft’s presentation.

The matter of expiring subscriptions requires context. Generally, when customers exit a subscription, say, Office 365, the applications and services will retreat into a reduced functionality mode or stop working entirely. Something similar happens after a subscription to Windows 10 Enterprise E3 or E5 lapses. “When a subscription license expires … the Windows 10 Enterprise device seamlessly steps back down to Windows 10 Pro,” Microsoft states in a support document.

In other instances, Microsoft doesn’t strip away an upgrade. Customers who have subscribed to Windows 10 Enterprise E3 or E5 may upgrade devices equipped with Windows 7 Professional or 8.1 Pro, to Windows 10 Pro; if they later depart the E3 or E5 plan, the Windows 10 license permanently remains in place.

Which of these options remains — cancellation or retention — is what’s unclear in the case of M365 Business.

What management tools does M365 Business include?

Enough, says Microsoft, to adequately serve small and mid-sized businesses.

What Microsoft calls “a simplified management console” controls device and user management functions. The tools bundled in M365 Business include:

  • Auto-install (and easy uninstall) Office
  • Wipe company data from devices, both company- and employee-owned
  • Enforce user settings on devices, including access to Windows Store or use of Cortana
  • Force users to save all work to OneDrive for Business
  • Configure new PCs as well as existing systems running Windows 10 Pro 1703 (Creators Update) or later using AutoPilot
  • Automatically update and upgrade Windows 10 PCs using Windows Update for Business

We heard there’s a preview of M365 Business. What’s that deal?

Yes, there will be a preview available starting, Microsoft’s said, on Wednesday, Aug. 2. The preview will be accessible from this website. Users may, in fact, sign up now for the preview on that page.

Although there is no charge for the preview, Microsoft recommended that potential customers contact their preferred Microsoft Partner — or locate one — to handle the M365 Business deployment.

Interestingly, Microsoft said, “Devices running Windows 7 [Professional] or 8.1 Pro are eligible for an upgrade to Windows 10 Pro within the Microsoft 365 Business preview.” It was unclear whether that upgrade would be retained or retracted at the end of the preview.

What does M365 Business require?

According to Microsoft, Windows 7 Professional PCs “likely meet the minimum requirements.” However, only Windows 10 devices can be managed in M365 Business, a powerful motivator for equipping as many systems as possible with the newer OS.

The other major precondition for the subscription — Azure Active Directory (AAD) — is necessary to enforce user and device policies set in the management console, and for other tasks, such as AutoPilot set-up. Microsoft acknowledged that on-premises Active Directory works with M365 Business, but “it is not recommended.”

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Why you’ll never buy a 3D printer

3Dprinter_image

 

Mattel’s ThingMaker 3D Printer and ThingMaker Design App is expected to ship later this year. Could a $300 3D printer capable of making hundreds of parts that can be assembled into toys finally place the technology next to the inkjet printer in the home?

The consumer 3D printer market, which has even tried to connect itself to video gaming, still seeks ‘killer app’3Dprinter_giff

While 3D printer sales will experience healthy growth over the next four years, consumer machines remain a technology in search of a purpose, according to researcher IDC.

3D printers, materials and services in the U.S. grew by almost 20% in 2015 compared to the year before, representing $2.5 billion market. And 3D printer shipments are expected to experience a compound annual growth rate (CAGR) of more than 16% through 2020, according to IDC’s U.S. 3D Printer Forecast, 2016-2020.

Revenue from 3D printing hardware alone is expected to grow from $815 million last year to $1.96 billion in 2020.

The largest technology segment within the 3D printing market is fused filament fabrication or fused deposition modeling (FDM/FFF). Last year, FFF or FDM printers made up 76% of the 3D printers shipped in the U.S.

While the majority of those printers are at the low end of the market, the consumer segment “has clearly not materialized as many had predicted,” IDC said. That’s pushing many 3D printer makers to shift toward producing higher-end machines aimed at the education and professional prototyping markets.
Shipments in the very low-end, where 3D printers sell for below $1,000, are still projected to grow more than 12% annually through 2020. But the market remains relatively small.

Where’s the killer app?

“I know it is a bit of a cliché, but I believe the ‘killer app’ that would drive 3D printing in the consumer space has not materialized yet,” said Tim Greene, research director for IDC’s Hardcopy Solutions. “Already the 3D printer mix in the U.S. has changed over the last 12 to 24 months. While there are still a lot of shipments into the DIY/consumer market, tremendous growth remains in the segments with a more professional and manufacturing orientation.

Simply put, 3D printers have yet to find their spot next to the inkjet printer in the home.

The sub-$1,000 3D printer category is the slowest-growing segment based on the reduced demand for consumer-type 3D printers in the U.S. market, IDC found. Many of the suppliers of lower-priced machines have added features and capabilities to their printers to move up into higher-priced hardware.

Printers in the sub-$1,000 price category are expected to go from just over 49,900 shipments in 2015 to over 90,750 printers in 2020. That’s a five-year annual growth rate of 12.7%.

In its report, IDC said it “has never been a big believer” in the consumer 3D printing market.

“This is being borne out somewhat with many of the suppliers in that segment recognizing that the consumer segment has materialized differently than expected. While some suppliers continue to sell very low-end 3D printers at prices below $300, many have recognized that consumer users will not run enough material, or won’t buy the materials from their printer manufacturer, to make up for selling printers at such low prices,” the report said.

In the hunt for the “killer application,” many 3D printer manufacturers have attempted to link the machines with video games, enabling players to print characters and scene-setting models.

“Which certainly eventually could happen, but we don’t see it in the near term,” Greene said. “So, while I’d never say never, I think the lack of the real ‘gotta have it’ application for consumer 3D printing limits the potential for the consumer side for now.”

Terry Wohlers, president of Wohlers Associates, an independent consulting firm, said the consumer 3D printer market is hampered more by a reason to exist and less by a lack of affordable technology.

“You could give away a free 3D printer to average consumers, but I doubt it would motivate them to use it. They’d give it a try, but then it’d collect dust. It’s just too difficult for them,” Wohlers said. “Heck, they don’t even want to print pictures at home because they don’t want to mess with it. A 3D printer is an order of magnitude more involved.”

Mattel to the rescue

“I would argue that a consumer 3D printer does not yet exist,” Wohlers continued. “This could change when Mattel introduces its new ThingMaker later this year.”

In February, Mattel announced it had reinvented its iconic ThingMaker at-home toy-making device, this time as a 3D printer that will cost $300.

Mattel unveiled its plug-and-play 3D printer at the New York Toy Fair, and it is already taking pre-orders for the machine, which will be available Oct. 15. (See Amazon.com pricing).

After downloading the ThingMaker Design App, which is based on software from Autodesk, families can browse through toy templates or build their own creations from hundreds of parts also offered in loadable files. Designs get uploaded from the files to the ThingMaker 3D Printer, which prints parts in batches for assembly via ball-and-socket joints.

screen-shot-3Dprinter

The ThingMaker Design App allows you to download files to iOS or Android devices and then upload them to the 3D printer to create toys.

“For 15-plus years, I’ve believed that children could become a large market because they are creative, like to make objects, and entertain themselves,” Wohlers said. “New software tools for creating 3D content, coupled with products for children, such as the ThingMaker, could change the landscape some.”

Meanwhile, Wohlers said, most consumers will purchase 3D-printed parts and products online and at shops and stores — products designed by professionals on industrial-grade machines.

In addition to a lack of use cases, the consumer 3D printer has become a low-margin product, as Chinese equipment and filament manufacturers have combined with multiple distribution channels (including Amazon.com) to create a segment where it is really hard to achieve profit margins, Greene said.

“In turn, this has made companies like 3D Systems and Ultimaker re-think some of their product and areas of focus,” Greene said. “Furthermore, there is a growing number of online 3D printing services like Sculpteo [and] Shapeways…that make it so fast and easy for consumers to get their stuff 3D printed that it seems like consumers don’t need their own 3D printer.”

In May, Ultimaker and Ultimaker added the Ultimaker 2+, which sports a price tag  more than twice the original $999 Ultimaker.

“And in a hallway conversation at a recent trade show, one of their guys told me they are ‘less interested’ in slugging it out with the other vendors in the sub-$1,000 price category,” Greene said.

3D Systems shifts gears
3D Systems is also less interested in the consumer 3D printer market, which it entered into in 2011.

At the end of 2015, 3D Systems announced the end of its $999 Cube consumer 3D printer line and said it would also shutter its Cubify.com consumer printing platform by January 31.

“We still have the Cube Pro printer — that’s sub-$5,000, but that’s kind of our entry level now on the desk tops for applications like education and desktop engineering,” said Timothy Miller, 3D Systems’ director of corporate communications.

“We’re focusing on manufacturing and the professional customer because that’s where we see near-term opportunities,” Miller added.

3D Systems was among the first 3D printer manufacturers when it was founded in 1984; its CTO, Chuck Hull, was one of the inventors of the 3D printing technology and created the widely-adopted STL (stereolighography) file format used by machines today.

Over the past two years, however, 3D Systems’ stock has dropped precipitously from a high of about $97 per share in 2014 to a low of $6.29 in May. Today, it’s trading for around $12.

And, in April, 3D Systems replaced its interim CEO with Vyomesh Joshi, the former vice president of imaging and printing at HP who is credited with doubling profits there.

Miller said while the company is will soon announce a new long-term strategy, it has already shifted toward producing more professional machines aimed at up-and-coming markets, including 3D printers for production.

Wohlers said 3D Systems’ financial issues have less to do with the industry’s downward trajectory and more to do with the company’s lack of focus and increased competition.

In 2011, for example, 31 companies worldwide produced and sold industrial 3D printers — those priced at more than $5,000. Five years later, that doubled to 62 companies, according to theWohlers Report 2016.

As with the beginning of the 3D printing industry, the highest growth markets for the technology continues to be automotive, healthcare and aerospace. However, along with rapid prototyping, 3D printing production parts is beginning to take shape.

Where the market is headed

According to IDC’s report, the fastest-growing segment in the 3D printing industry is in the $25,000 to $100,000 price category — printers that use a mix of technologies for both plastic and metal printing for use in markets including dental, medical, automotive and aerospace.

Last year, for example, HP announced it would enter the 3D printed parts manufacturing space with a machine aimed directly at production, not the consumer market. HP’s machine, a ink-jet like “materials jetting” system, is part of a market expected to grow faster than any other, according to IDC.

“As applications become more advanced and complicated, people don’t just want a prototyping printer, but a solution they can build into their workflow,” Miller said.

For example, Align Technology 3D prints 175,000 Invisalign dental braces every day.

Earlier this month, 3D printing service provider Sculpteo released its annual State of 3D Printing report, which collects survey responses from the general public from late January to late March 2016.

This year, Sculpteo received more than 1,000 respondents.

The survey found that the primary uses for 3D printing remain prototyping (50%) and proof of concept (30%), with manufacturing production coming in third (20%). Companies responding to the survey revealed that 93% of organizations believe 3D printing gives them a competitive advantage, and the top priority for professionals using 3D printers is faster product development.

“People and companies that are adopting 3D printers are routinely realizing the tremendous time and cost savings in their product creation and development cycles,” Greene said. “As printer speeds increase and the range of materials expands, a growing number of products and parts, and therefore markets, will be impacted by 3D printing/additive manufacturing.”

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Symantec Endpoint Protection (SBE)- Upgrading the cloud agent

Symantec has recently become aware of a medium vulnerability in older versions of the server agent. The latest version addresses this vulnerability in new installations and was released February 15th, 2017. Server agents that are not already upgraded will be identified in the SEP SBE cloud management console starting on March 8th. A manual upgrade will be required to ensure you have the latest protection.

Symantec Endpoint Protection Small Business Edition (SEP SBE) cloud uses LiveUpdate to upgrade the cloud and the endpoint protection agents on workstations and servers. There also multiple methods for manually updating agents if required.

Server LiveUpdate
Server upgrades are handled independently of workstations and often require manual intervention.
See Server agent LiveUpdate.

Workstation LiveUpdate

Workstation upgrades are independent of server upgrades and tend to happen more frequently.

Workstations get the latest antivirus, policy, and agent upgrades automatically. However, you can use LiveUpdate to force the workstations to update using the Check for Updates menu option in the notification area of the agent. This option is useful when an agent has been offline for a considerable period of time.

The upgrade does not require any user interaction, but it may prompt for a computer restart.

Manual upgrade

Use any of the manual methods available to upgrade if you don’t have the latest agent.

See Manually upgrading your agent.

Mac upgrade

Use any of the manual methods available to upgrade your unmanaged (but licensed) Mac computer to the latest macOS.

See Upgrading your Mac computer.

Are my agents upgraded?

You can check if an agent requires an update from the Computers page of the console.

How to check agent version?

You can check an agent’s version from the Computer Profile page of the console.

You can also view the version from Help->About on the agent’s user interface.

Unused agents

To ensure full protection across your entire organization, delete the agents that are no longer used and are offline.

Troubleshoot

If you experience issues during the upgrade or install process, see the following:

Cannot install or activate clients due to blocked domains

Error: “Pending License Activation” or “Service Expired” on the client

Error: “LiveUpdate operations are unable to finish” when the server upgrades using LiveUpdate

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