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Office 365 vs. Google Apps

MSvGAMicrosoft and Google have been in a publicity rivalry over the services.  Days before the Google I/O Conference, Microsoft announced Sensia Halsovard, Arysta LifeScience and Sepco III have chosen Office 365 after using Google Apps.  Other companies have also switched to Office 365 are that Caltex Australia, FHI 360 and Santa Clara County

“Google Apps was difficult to use and lacked the capabilities our employees had grown accustomed to in Office,” said Dustin Collins, global head of IT infrastructure, Arysta LifeScience. “With Office 365 we’re able to interact and engage with each other more, allowing us to efficiently and quickly respond to new opportunities. As a result, we’re a more agile, competitive organization.”

Google offers a set price for their services, while Microsoft’s price varies by Residential and Company size.  The familiarity and dependability already established with Microsoft Office products is why many organizations are choosing Office 365 over Google Apps.

For more information on Hosted Services and Office 365

 please contact us 856-745-9990 or click here.

 

5 Disaster Recovery Tools

11971488181629439895barretr_Lifesaver.svg.hiTakeaway:  Five useful tools that are satisfactory for Disaster Recovery.

Quick Disaster Recovery

Quick Disaster Recovery can restrict applications from opening at Startup and re-enabling Windows Administrator tools such as Task Manager and Registry Editor. (Free)

Clonezilla

Clonezilla is compatible with Windows, Mac OS and Linux.  Clonezilla has the capability to perform disk imaging/cloning.

There are two versions available:

  1. Clonezilla live – Backup and restore on a single computer.  (Free)
  2. Clonezilla SE – Backup and restore on 40+ computers simultaneously.  (Free)

Macrium Reflect

Macrium Reflect is compatible with Windows XP, Vista, 7 and 8.  Macrium Reflect has the capability to perform disk imaging/cloning, schedule backups, supports RAID and GPT and has a Linux Rescue CD.

There are three versions available:

  1. Home-use Desktop Version (Free)
  2. Pro Desktop Version ($58.99)
  3. Pro Server Version ($199.99)

DriveImageXML

DriveImageXML has the capability to perform disk imaging/cloning, browse and restore images.  Browsing images allows you to restore files, folders or the entire disk image.

There are three options available:

  1. Home-use license (Free)
  2. 5 user license ($100.00)
  3. 100 user licenses ($500.00)

System Rescue CD

System Rescue CD is a Linux rescue disk compatible with Linux and Windows.  This rescue disk can recover data, manage partitions and edit configuration files. 

The System Rescue CD can be modified to your specific needs by adding specific tools or scripts.  (Free)

For disaster tips for your office or home, click here.

10 small but brilliant things about Google Plus

Takeaway: Google+ includes several attention-grabbing items — like Circles, Google Takeout, and Sparks — but there are some great subtle features you should know about as well.

Have you heard about all the nifty things the new Google Plus social network can do? Of course you have. But have you dug around to see what’s really good beyond the headline items? Well we have, and we’ve brought back some small yet superb details to crow about.

1: Automatic photo uploading from your phone

At first, the Android app for Google+ seems like a nice way to check activity, post about how awesome it is to skip work for a ball game, and so on. But head into the app’s settings, enable Instant Upload, and the way you use your phone, and Google+, changes entirely. Everything you shoot is almost instantaneously synced to a private album in Google+. From there, it’s just one click to sharing the photo, but you’ll want to type out a sentence. Even if you don’t share your stuff, Google+ is basically freeing you from the need to find a cord, fire up a program, and monkey around with your phone storage — everything you shoot is in Google+, too. But you decide whether to put it out there.

2: Unlimited photo storage (pretty much) in Picasa

To make Google+ a place where people want to share their photos, among many, many competitors, Google had to pull out the big guns. In this case, those guns are server storage, something Google has more of than anybody else, by a good long shot. Google can offer almost unlimited photo storage in Picasa, so that photos smaller than 2048 by 2048 in pixels and videos less than 15 minutes long don’t “count” against your storage space. Shoot and shoot and share and shoot again, and Google just keeps smiling at your feeble attempts to take up space.

3: Quick, easy, undo-able photo editing, with I’m Feeling Lucky

Photo presentation in Google+ is a nice, content-forward experience, with a black backdrop and easy sharing or deletion. Even nicer is that Google threw a few of the most helpful photo filters and editing tools in there, too. Click the Actions button just underneath a photo, and you’ll get rotation tools — and more important, Edit Photo. A right-hand sidebar pops up with some Instagram-like filters: cross-process, Orton, and black-and-white. There’s auto-color and auto-contrast and the ever-helpful I’m Feeling Lucky button, which helps non-photo-nerds by applying the most common light and color corrections to your shots.

4: Profiles for better Google search results

Sensing some need to let actual people have a say over the machine math that produces search results, Google previously offered Google Profiles as a dedicated spot where you, the person, could have a say and show up in searches. But like the best advice about vegetables and tax receipts, Profiles weren’t widely adopted by the general user. As Google+ gains users, it’s making the Profile an essential tool in connecting to others and discovering interests, which in turn is causing users to more accurately and fully fill out their Profile. It’s a sweet syrup that helps us swallow the bitter bill of self-promotion, with the healthy result of having a say in what Google says about us.

5: Keyboard shortcuts, both built-in and add-on

Like most Google products, Google+ has a good built-in list of keyboard shortcuts that let you run through stream items, start a new post, and generally navigate the social realm without reaching for your mouse or moving your fingers onto the trackpad. If you want even more no-pointer-needed functionality, try the Google+ Manager for Firefox or Goo Plus Manager in Chrome.

6: Simultaneous YouTube video watching for groups

The group video chat Hangouts inside Google+ have received lots of attention and rave reviews, and for good reason. Hangouts are like group Skype chats, just with Google helping on the server side and with a more polite single-focus video window. But the part that gets less play is how everyone in the Hangout can see the same YouTube video at once, watching it in real time and commenting on specific moments (in text by default, but by voice if you’d like). That’s handy for training, presentation critiques, and other moments when you can’t all be around the same screen.

7: Drag-and-drop sharing

Technically, yes, you can grab links from other Web pages and drop them into Facebook or Twitter for sharing. But Google+ lets you snag photos, links, YouTube videos, and other items and just drag them into the sharing panel. You can even drag Web items into the Share box on that black Google toolbar we mentioned above for truly lazy content making.

8: The universal Google toolbar

Once you’ve activated Google+, nearly every Google Web service shows a kind of universal toolbar, black and seemingly bolted to the top of your viewing window. It provides universal notifications about new Google+ happenings in a little red number square, quick posting to your Google+ stream, and a quick click to see your profile. But it also somewhat normalizes the links to other Google services you’ll see (Gmail, Calendar, Documents, etc.) and provides a consistent feeling to Google’s Web services, a win/win for both the search giant and its most dedicated users.

9: Handy chat client to unburden Gmail

Google+ has the same kind of built-in Gmail/AIM chat window in its lower-left corner that Gmail offers. Gmail, which now does far more than it was originally built for (including free phone calls), could use some help lightening its loading time and memory bulk. So consider keeping Gmail for email and opening Google+ when you are available to be social.

10: Post-publish editing… Enough said

Inspiration comes a lot faster than clean, conscientious copy. On most social networks, that’s just too bad. Twitter and Facebook don’t let you clean up your words or remove photos — you have to delete your post entirely and destroy the comment or reply chain. Google+ provides a little arrow in the upper-right corner of all your posts that drops down to offer editing — as well as comment striking, turning off comments, and yes, post deletion if things really went the wrong way.

New Features for RingCentral

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RingCentral is a company that specializes in providing business VoIP services, fax services and mobile communication solutions.  RingCentral continues to offer more features to boost efficiency. 

Intercom:

intercomIntercom allows you to call an individual extension that will automatically pick up on speaker.  This is a “one-to-one” feature, not a “page-all” feature.

Intercom is available for:

  • Cisco – 303 / 502G / 504G / 508G / 509G / 525G / 525G2 
  • Polycom – 321 / 331 / 335 / 450 / 550 / 560 / 650 / 670 / VVX500

Softphone and Polycom 6000 conference phones can only initiate Intercom using the touch tone command.

polycom_vvx500

Polycom VVX-500

The new color touchscreen IP phone with 12 touch keys that display Presence Status, speakerphone, integrated PoE, Gigabit Ethernet… etc.

sms

Business SMS:

Business SMS easily integrates with iPhone(s) and Android(s) to allows you to use your business RingCentral number to send and receive text messages from customers, colleagues and company departments.

  • Unlimited texting
  • Ability to text from multiple devices using RingCentral smartphone App

conferencing2Audio Conference Bridge:

Audio Conference Bridge allows you to setup and/or join unlimited conference calls anytime and anywhere. 

  • Dedicated conference bridge dial in number
  • Free unlimited conference calling
  • Host & Participant access codes for each RingCentral User

callrecording3Call Recording:

Call Recording can be used on your Softphone, IP phone or cell phone and allows you to record conversations on for RingCentral phone number.

  • On-demand recording
  • Recordings stored in the cloud
  • Anytime access for playback or download

callparkCall Park:

Call Park allows you to park a call (put on hold) in two ways:

  • Public Call Park – allows anyone to pick up the call
  • Directed Call Park – only allows the owner of the extension to retrieve.

For more information regarding RingCentral,

please contact us at 856-745-9990 or click here.

RingCentral’s New Pricing Editions

RingCentral is a company that specializes in providing business VoIP services, fax services and mobile communication solutions. RingCentral is moving from one (1) Office product to multiple Office editions with differentiated feature or functionality.

New Pricing Editions

Effective July 4th, RingCentral Office has changed to an editions pricing model (US Only).  Each edition now includes specific feature sets and is priced differently.

PricingEditions2

Frequently Asked Questions

Q: Do existing Office customers get moved to new editions?

No.  Existing customers or users will continue to be granted a special exception on their current plans: Entrepreneur, Office Metered Toll-Free (MTF) and Office Unlimited.

Q:  Can existing users be upgraded to the new editions?

Yes.  They can use the upgrade wizard.

Q:  What are the benefits of these new Office editions?

The new editions offer the following:

      • Offers you flexibility to select the best feature or functionality set based on your business needs at a low monthly price.
      • Enables your large business to move up the market through enterprise level capabilities.
      • Provides one complete solution for any location and any number of employees.
      • Enables advanced call management and phone system administration.
      • Lets you manage, access, and use on smartphones and tablets.

Q:  What are the differences among the new Office editions?

There are various differences among the new editions, namely:

Standard:  Cloud PBX with call management features and mobile apps, unlimited calling/faxing/texting/conferencing and 1000 toll-free minutes.

Premium:  All Standard edition features, Salesforce CRM integration, Automatic call recording, Premium support for 10+ users and 2500 toll-free minutes.

Enterprise:  All Premium edition features and unlimited toll-free minutes

Refer to the table below for more information:

PricingEditions3

For answers to more frequently asked questions, click here.

For more information regarding RingCentral,

please contact us at 856-745-9990 or click here.

Introducing RingCentral Cloud Touch

I’m excited to announce the launch of our new RingCentral Cloud Touch platform, the first and only phone system that enables businesses to set up, manage and use their phone system from smartphones and tablets.

We’ve completely re-imagined the phone system, enabling businesses to turn any location into an office while giving employees the flexibility and freedom to access the system from any connected device. We help businesses, administrators and end users work the way they want to – from anywhere and on any device.

Our new platform includes three key components:
1. RingCentral Touch – Fully touch-powered platform for phone systems, enabling full management capabilities from any tablet or smartphone. Intuitive customizable settings for administrators and users provide unmatched flexibility and control.

2. RingCentral Presence – Presence is extended beyond desk phones, enabling users to see availability based on smart mobile devices. Enabled with simple controls, users can access from everywhere. Employees are better connected with presence that integrates mobile users.

3. RingCentral Connect – RingCentral integrates with Dropbox, Box and Google Docs, enabling customers to share documents and files in the cloud, providing enhanced productivity.

We’d love to hear how RingCentral Cloud Touch enables you to work from anywhere and manage your phone system with ease!

How to Resolve Microsoft Office 365 Activation Hassles

Imagine you are a customer of Microsoft’s Office 365 service, including a subscription to the Office desktop applications like Word, Excel and Outlook.

One day you click on the shortcut for Word, but instead of opening, it just shows a “Starting” splash screen which never progresses.

Being smart, you try to start Word in safe mode by holding down the Ctrl key, but the exact same thing happens.

Annoying, when you want to do your work. What is going on?

We took a look at a case like this. Two things you should do (after the usual reboot):

1. Look in the event viewer. Here, we found a clue that the issue is related to software activation, specifically Event 2011 “Office Subscription Licensing exception”:

2. For all things related to Office licensing, open a command prompt, go to (for example) C:\Program Files (x86)\Microsoft Office\Office16, and type:

cscript ospp.vbs /dstatus

In this case we got the following:

This told us that Windows thinks TWO product keys for Office are installed. One has expired, the other is fine.

The guilty party may (or may not) be the trial version of Office typically pre-installed with a new PC. Or it could be a consequence of changing your Office 365 subscription. Neither would be the fault of the user, who is fully licensed and has done nothing other than follow Microsoft’s normal procedures for installing Office 365.

Solution: we reinstalled Office from the Office 365 portal, and attempted to remove the dud product key with:

cscript ospp.vbs /unpkey:<Last five characters of product key>

as explained here. All is well for the moment.

Activation and subscription license checking is for the benefit of the vendor, not the user, and should never get in the way like this.

Further, cannot Microsoft find some way of informing the user when this happens, and not have Word simply hang on starting? How difficult is it to check for licensing and activation issues, and throw up a message?

American Red Cross – Mobile Apps

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September is National Preparedness Month sponsored by the Federal Emergency Management Agency in the US Department of Homeland Security.  American Red Cross now offers Mobile Apps that include a Volunteer App, First Aid App, Shelter Finder App and multiple natural disaster Apps.  Prepare your company and family for emergency situations using ‘Make a Plan’ feature in each App.

vaVolunteer App

Team Red Cross wants you! Join Team Red Cross to help provide care and comfort to your local community when the unthinkable occurs. Team Red Cross is looking for people with various backgrounds, talents, and skill levels. Make a difference, support your community and join Team Red Cross!

taTornado App

Get your family and home ready for a tornado with the official Tornado App from the American Red Cross. The Tornado app puts everything you need to know prepare for a tornado – and all that comes with it – in the palm of your hand.

haHurricane App 

Monitor conditions in your area or throughout the storm track, prepare your family and home, find help and let others know you are safe even if the power is out – a must have for anyone who lives in an area where a hurricane may strike or has loved ones who do. 

sfaShelter Finder App 

The Red Cross Shelter Finder is available in the iTunes store and works on iOS devices. The Shelter Finder displays open Red Cross shelters and their current population on an easy to use map interface.

faaFirst Aid App

The official American Red Cross First Aid app puts expert advice for everyday emergencies in your hand. The official American Red Cross First Aid app offers videos, interactive quizzes and simple step-by-step advice it’s never been easier to know first aid. 

eaEarthquake App 

Be ready for an earthquake with Earthquake by American Red Cross. Get notified when an earthquake occurs, prepare your family and home, find help and let others know you are safe even if the power is out – a must have for anyone who lives in an earthquake-prone area or has loved ones who do.

wfaWildfire App 

Be ready for wildfires with the official Red Cross wildfire app. Blaze Warnings, Blaze Alerts” and Blaze Path Tracker are tools included with the Wildfire App. You can also let loved ones know that you are safe even if the power is out and learn what steps you should take to prepare your family, home and pets – all from the palm of your hand.

Download these Apps:  Android and Apple

Microsoft hints at September release of Windows 10’s next feature upgrade

Based on the current progress for Windows 10 version 1903, due to arrive next spring, it now looks like the fall update for the OS will arrive around Sept. 10 or Sept. 24.

Microsoft last week released the first preview of what will become Windows 10 version 1903, the opening feature upgrade of next year, slated to ship in the spring.

The debut of what Microsoft calls the “Skip Ahead” build for Windows 10 1903 also hints that the release of this fall’s upgrade, aka 1809, will take place in September. If so, it would be the first time since late-2015 that the actual delivery date matched the numerical label.

On July 25, Microsoft forked the 1809 preview of Windows 10 – as it’s done before when a feature upgrade approaches – so developers could continue to deliver betas for that build while also beginning to work on the next-in-line, 1903. (Microsoft uses a yymm labeling system to mark its Windows 10 feature upgrades; 1809 should indicate a September 2018 release, while 1903 would be a March 2019 release.)

When it forks preview code, Microsoft provides the even-further-in-the-future build, in this case, 1903, to Windows Insider participants who earlier volunteered for Skip Ahead. As the current feature upgrade gets close to release, Microsoft switches Skip Ahead users to the following upgrade, so that engineers can start collecting feedback on that version even as they keep polishing the one set to launch soon. The bulk of Insiders remain on the latter.

Think of the Skip Ahead debut as a warning bell, like the one rung at track meets when racers start the final lap: When Microsoft begins to ship Skip Ahead code, it’s close to wrapping up the impending feature upgrade.

In 2017, as Windows 10 1709 (aka “Fall Creators Update”) neared completion, Microsoft first forked the preview code and distributed a different build to Skip Aheaders on Aug. 31. Windows 10 1709 began its release cycle on Oct. 17, or 47 days later. With this year’s version 1803, Skip Ahead debuted Feb. 14, or 75 days before the April 30 release of that upgrade.

(Windows 10 1803’s original launch date, reportedly April 10 – which was one of two dates Computerworld had forecast in February – was postponed by 20 days after a deal-breaking bug was uncovered at nearly the last minute.)

For one estimate of the release date for Windows 10 1809, Computerworld added 47 days to July 25, arriving at Sept. 10. A second estimate was generated by adding 61 days – the average of the two previous Skip Ahead triggers – to July 25, resulting in a Sept. 24 rollout.

Because the last three feature upgrades launched on either a Monday or Tuesday – April 11, 2017 for version 1703; Oct. 17, 2017 for 1709; April 30, 2018 for 1803 – Sept. 10 or 11 would be the most likely release dates for 1809, absent a show-stopping problem like the bug before 1803’s launch. Computerworld’s alternate forecast would be September 24 or 25, also a Monday/Tuesday combination, because it would match the previous upgrades’ average time-between-Skip-Ahead-and-release.

If Microsoft does release Windows 10 1809 in September, it would be the first time since November 2015 that the company has matched delivery date and the upgrade’s label. Version 1511 debuted Nov. 10, 2015. The four subsequent upgrades, 1607, 1703, 1709 and 1803, all missed their release months by between 2 and 30 days. (Version 1607 came the nearest, releasing Aug. 2, 2016.)

Although Microsoft has never expressly tied itself to March and September release months – in a support document, it gives itself wiggle room by stating that feature upgrades will be released “twice per year, around March and September [emphasis added]” – the disconnect between release and numerical designation has always seemed odd.

Issuing feature upgrades during the appointed months would be a sign that Microsoft has gotten a better handle on the rapid development tempo it has at times struggled with executing. It would also be a step toward a more predictable schedule, which was the point of the pledge it made over a year ago to issue a pair of feature upgrades annually.

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