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Internet doesn’t work on Windows 10?

PPTP VPN Blocks Internet Connection on Windows 10

After setting up a PPTP VPN from new Windows 10 computer our team couldn’t get internet access.

So we tested to make sure it wasn’t just DNS playing up and pinged 8.8.8.8 but no good.

DNS settings

So we tested pinging my default gateway and that worked, so then we tested pinging the default gateway of the remote network that we were connected to via the VPN and that also worked.

So we figured it must have something to do with Windows 10 not allowing split tunnels by default.

Configure Split Tunnel In Windows 10 PPTP VPN

 

You must be connected to the PPTP VPN for the network settings below to be available, if you are not connected to the VPN from Windows 10 then the network settings will not work.

 

Go to network and sharing center, you can get here by right clicking the network icon on the taskbar and selecting “Open Network and Sharing center”

Network and Sharing center

Select “Change adapter settings”

Right click on the PPTP VPN connection and select properties

Select “Networking” on the top menu

Select “Internet Protocol Version 4(IPv4)” and click the “Properties” button

Another window will open, in this windows select “Advanced”

Tick the box that says “Use default gateway on remote network” and hit “OK”

 

IP settingsNow you will be able to browse the internet through the VPN on Windows 10.

Found a solution using Powershell (Run as administrator):

Get-VpnConnection
That will get you the name, and other info, of the vpn

then run

Set-VpnConnection -Name MY_VPN_NAME -SplitTunneling $true

replace MY_VPN_NAME with the name of your vpn connection.

Have questions?

Get answers from Microsofts Cloud Solutions Partner!
Call us at: 856-745-9990 or visit: https://southjerseytechies.net/

South Jersey Techies, LLC is a full Managed Web and Technology Services Company providing IT Services, Website Design Services, Server Support, Network Consulting, Internet Phones, Cloud Solutions Provider and much more. Contact for More Information.

To read this article in its entirety click here.

If you’ve ever owned a PC with a DVD drive, you may get a $10 settlement

Don’t expect your money anytime soon, however.

DVD drives may be a thing of the past, but the past could pay you $10 via a proposed settlement from a class-action suit.

If you purchased a DVD-ROM, DVD-RW or combination drive between April, 2003 and December 31, 2008, a collection of DVD drive manufacturers have tentatively agreed to pay you $10 per drive, whether you purchased the drive as part of a PC or by itself. You’ll simply need to visit the claim site and testify (under penalty of perjury) that you indeed purchased those drives within the given time period, and live in one of the 23 states (plus the District of Columbia) covered by the suit. The deadline to file is July 1.

Why this matters: Though the optical drive market continues to decrease—“the physical disk format is somewhat obsolete in the era of content streaming,” IDC wrote last year—that wasn’t the case fourteen years ago, when virtually all software was distributed via DVD-ROM. Fortunately, the settlement site isn’t asking for proof of purchase yet, but it reserves the right to do so. Filing a claim can take literally seconds, but don’t hold your breath—you’ll probably receive compensation, but there’s no guarantee.

The wheels of justice turn slowly

Simply put, a group of 23 plaintiffs sued virtually every DVD drive manufacturer, alleging that they collectively conspired to keep drive prices higher than they normally would be, in violation of antitrust laws. Though the defendants denied they did anything wrong, several—Hitachi-LG, Panasonic, NEC, and Sony—settled and agreed to pay a collective total of $124.5 million into four separate settlement funds.

(Note that only DVD drives for PCs are covered; a DVD player, such as the one gathering dust in your living room, isn’t.)

If you do submit a claim, however, the chances of receiving your settlement soon are slim. That’s because seventeen more defendants, including various subsidiaries of BenQ, Philips, Samsung, TEAC, and Pioneer, have yet to settle, and the suit will continue until all of the claims are resolved.

“Because other defendants remain in this litigation, the plaintiffs are proposing that distribution of the settlement funds not occur at this time,” the settlement site reads. “This is to save the expenses associated with distribution.”

In fact, the settlement hearing to finally approve the Hitachi-LG-Panasonic-NEC-Sony agreement will be held on December 8. After that, payments may begin—which means that you’ll probably receive your $10 or less a year from now. Yes, less: Payments will be “up to” $10 per drive, according to the claims site.

You should probably treat the settlement like one of those “print out your own rebate” slips from the turn of the century. Even under the best of circumstances, chances are you’ll have totally forgotten about your $10 windfall by the time the check arrives.

Have questions?

Get answers from Microsofts Cloud Solutions Partner!
Call us at: 856-745-9990 or visit: https://southjerseytechies.net/

South Jersey Techies, LL C is a full Managed Web and Technology Services Company providing IT Services, Website Design Services, Server Support, Network Consulting, Internet Phones, Cloud Solutions Provider and much more. Contact for More Information.

To read this article in its entirety click here.

Windows 10 Anniversary Update: Ready for business

The Windows 10 Anniversary Update that was released to Home users in the summer is now available under the Current Branch for Business servicing option.

The Windows 10 Anniversary Update that was released to Home users in the summer is now available for widespread enterprise deployments.

The Anniversary release, version 1607, has been designated as available to Windows 10 machines that receive updates under the Current Branch for Business (CBB) servicing option.

Apart from the Home version of Windows 10, most other flavors of the OS can be set to receive updates under the CBB. A PC on the CBB path will be updated about four months after the Home version of Windows 10, allowing additional time to validate an update’s quality and application compatibility.

This delay to allow bugs to be fixed would seem to be particularly important in the case of the Anniversary Update, which triggered complaints about frozen systems and broken web cams among home users. A group of Windows 10 Home users have previously petitioned Microsoft to allow them to delay updates.

Describing the Anniversary Update’s availability under the CBB, Michael Niehaus, director of product marketing at Microsoft, said in a blog post: “This is an important milestone and signifies that this version has been validated by customers, OEMs and partners giving organizations the confidence to further accelerate deployments at scale.”

The release addresses 1,000 items of feedback from home users and enterprises performing pilot deployments.

The Anniversary Update can be downloaded to PCs on the CBB and will be available to CBB machines via Windows Update and Windows Server Update Services (WSUS) in January. Unlike machines that use Windows Update, computers that are managed using WSUS or System Center Configuration Manager, will require IT admins to choose when to apply the update.

The other version of Windows 10 designated as a supported CBB release is 1511, released in November last year. The launch version of Windows 10, 1507, won’t be patched or updated after March next year.

Niehaus says there has been a 3x increase in deployments of Windows 10 by enterprise over the past six months, but doesn’t reveal the size of these deployments or the number. Businesses rolling out Windows 10 include the Australian Department of Human Services, Hendrick Motorsports and Crystal Group of Companies.

However, some third-party figures on Windows 10 roll-outs have been less rosy, with an audit of more than 400,000 business PCs in North America finding that 99 percent of had not been upgraded to Windows 10.

Have questions?

Get answers from Microsofts Cloud Solutions Partner!
Call us at: 856-745-9990 or visit: https://southjerseytechies.net/

South Jersey Techies, LL C is a full Managed Web and Technology Services Company providing IT Services, Website Design Services, Server Support, Network Consulting, Internet Phones, Cloud Solutions Provider and much more. Contact for More Information.

To read this article in its entirety click here.

Preparing Your IT Network For A Severe Storm

South Jersey Techies wanted to provide you with some suggested preparations to safely secure your workstations and networks from any storm damage.

Suggestions for Storm Preparations in Your Office:

  • Time to do backups of all data: Make back-ups of all data processing software, files, records, etc.  and transport back-ups off-site, via disk, USB drive or in the cloud.
  • Document the layout: Get all of the network addresses, the router and firewall configurations.
  • Shut off all sensitive electrical equipment, such as computers.
  • Ideally all electronic devices should be unplugged or plugged into surge protectors.
  • Review inside storage arrangements and relocate all important materials and equipment to safe areas away from windows.
  • Update call lists and contact info: All key personnel need to register their updated cell numbers, home email addresses, and physical addresses.
  • Leave before you need to: Don’t get stuck in traffic, airports, train stations and in queues. Give yourself ample time.

If you need your data backed up or are unsure as to the last time a backup occurred, please contact our Support Team.  We are here to help ensure that your data is safe and that you are able to be up and operating as soon as the storm passes. Our Support Team can be reached at (856) 745-9990 or by emailing us at support@sjtechies.com.

Suggestions for Storm Preparations in Your Home:

  • Monitor National Weather Service forecasts at http://weather.gov .
  • Bring outdoor objects, such as lawn furniture, garbage cans and other loose items, inside the house or tie them down securely.
  • Make backups of computer data (consider storing in the cloud or on a USB drive), keep computers or other sensitive electronic devises plugged into a surge protector or unplug entirely.
  • If you have a sump pump for your basement, make sure it’s working.
  • If the power goes off, unplug appliances like refrigerators and freezers and sensitive electronic equipment like TVs and computers so that they won’t overload when power is restored.
  • Keep family supplies on hand, such as:
    • Water, one gallon per day, per person
    • Food, non-perishable food (keep a manual can opener handy) and pet supplies, if needed
    • Medications, contact lenses, glasses and first aid kit
    • Batteries, flashlights and battery operated radios
  • Keep cell phones charged while possible, and if possible, have extra charged cell phone batteries.
  • Keep copies of any important documents either scanned or digitally saved on a USB drive, off-site or in a plastic bag.
  • Car filled up with gas; keep some water, food, first aid kits, contacts, blankets and pet supplies in the car as well.

If you have any issues or questions, please feel free to contact our support team by email at support@sjtechies.com or telephone at (856) 745-9990.

Microsoft announced Attack Simulator for Office 365 Threat Intelligence

 

Admins can send simulated phishing and attack emails to find security and training weaknesses.

A few weeks ago, Microsoft released a public preview for Attack Simulator for Office 365 Threat Intelligence. On April 17th Microsoft announced that Attack Simulator is now generally available. Attack Simulator for Office 365 Threat Intelligence is available to all Office 365 E5 or Office 365 Threat Intelligence customers.

With Attack Simulator, customers can launch simulated attacks on their end users, determine how end users behave in the event of an attack, and update policies and ensure that appropriate security tools are in place to protect the organization from threats.  The GA of Attack Simulator adds a new HTML editor so realistic looking HTML emails can be sent in simulations of spear-phishing.  Also, two spear-phishing templates are available for immediate use in the spear phishing simulation.

Attack Simulator includes the three attack scenarios from our public preview.

Display Name Spear Phishing Attack: Phishing is the generic term for socially engineered attacks designed to harvest credentials or personally identifiable information (PII). Spear phishing is a subset of this phishing and is more targeted, often aimed at a specific group, individual, or organization.  These attacks are customized and tend to leverage a sender name that generates trust with the recipient.

Password Spray Attack: To prevent bad actors from constantly guessing the passwords of user accounts, often there are account lockout policies.  For example, an account will lockout after a certain number of bad passwords are guessed for a user.  However, if you were to take a single password and try it against every single account in an organization, it would not trigger any lockouts.  The password spray attack leverages commonly used passwords and targets many accounts in an organization with the hope that one of the account holder uses a common password that allows a hacker to enter the account and take control of it.  From this compromised account, a hacker can launch more attacks by assuming the identity of account holder.

Brute Force Password Attack: This type of attack consists of a hacker trying many passwords or passphrases with the hope of eventually guessing correctly. The attacker systematically checks all possible passwords and passphrases until the correct one is found.

 

 

This video demonstrates how Attack Simulator can help organizations educate users to become more secure from cyber threats.  With Attack Simulator, admins can train all their end users, and especially those who are attacked most often.  This proactive training is a powerful way to ensure that your organization can prevent the impact from advanced threats.  Over the coming months, more threat simulations will be added to Attack Simulator so organizations can simulate the most prevalent threat types from the modern threat landscape.

Experience the benefits of Attack Simulator for Office 365 Threat Intelligence by beginning an Office 365 E5 trial today.  Also, learn more about how Microsoft leverages threat intelligence and the value of threat intelligence.

Quick Tips: Flush the ARP cache in Windows 7

Here’s how to clear the Address Resolution Protocol cache and how to manage that cache with a few command switches.

The Address Resolution Protocol (ARP) cache is a crucial component of IP networking on any operating system. What ARP does is link Ethernet addressing (IP addressing) to hardware addressing (MAC addressing). Without this system, a machine could not communicate to the outside world as one addressing scheme could not communicate with the other.

The ARP Cache is a collection of ARP entries (mostly dynamic) that are created when a hostname is resolved to an IP address and then an IP address is resolved to a MAC address (so the computer can effectively communicate with the IP address).

When this happens, the PC will store that newly mapped address in the ARP cache, and it will stay there until the ARP cache entry timeout expires. This isn’t usually a problem, but sometimes a bad ARP entry can cause issues with Internet connections and Web page loading. When this occurs, one step that can be taken toward resolution is to clear the ARP cache. Yes, this means the ARP cache has to be rebuilt, which means a little more work for the PC, but that cache will rebuild fairly quickly.

Clearing the ARP cache is done completely through the command line, so stretch out those fingers and get ready to type. After we show you how to clear the ARP cache, we will show you how to manage that cache with a few command switches.

Flush the cache

Step 1: Open the command prompt

Click Start and then type “cmd” (no quotes) in the search dialog box, but don’t hit Enter yet. Right-click the cmd.exe icon and select Run as Administrator (Figure A). After answering the UAC, the terminal window will open offering up the command prompt.

Figure A

If the icon is already pinned in the Start menu, entering cmd is not necessary.

Step 2: Run the commands

The first command to run is

arp -a

This command will display all your ARP entries (Figure B). Naturally the -a option is not the only option available. The arp command also allows for the following switches:

-d Delete an IP address (arp -d 192.168.100.10)
-d -a Delete all entries in the ARP table
-s Add an entry to the ARP table (arp -s ADDRESS MAC_ADDRESS – Where ADDRESS is the address to be added and MAC_ADDRESS is the MAC address of the machine)

Figure B

Here you see the arp cache for two different interfaces on a single machine.

To flush the entire cache, issue the following command:

netsh interface ip delete arpcache

The above command will flush the entire ARP cache on your system. Now as soon as network connections are made, the ARP cache will begin to repopulate.

Verify the flush

Once you have flushed the ARP cache, make sure to issue the command arp -a to see if the cache has, in fact, been flushed. If it does not flush, it could be the system is a victim of a Windows bug caused when Routing and Remote Services is enabled. This is a simple bug to fix:

1.           Click Start | Control Panel.

2.           Click Administrative Tools.

3.           Click Computer Management.

4.           Double-click Services and Applications.

5.           Double-click Services.

6.           Scroll down to Routing and Remote Services.

7.           Double-click Routing and Remote Services.

8.           Set the Startup Type to Disable.

9.           Make sure the service is stopped.

Now try flushing the ARP cache again. It should work this time.

Troubleshooting

It is also possible to troubleshoot network connections using the ARP cache. For example, it is important to look out for invalid ARP entries that go to a MAC address of 00-00-00-00-00-00. If one such entry shows up, make sure to delete it from the cache using the -d switch. Say you have an ARP entry that looks like:

224.0.0.24           00-00-00-00-00-00 static

In order to delete this entry, use the arp command like so:

arp -d 224.0.0.24

And that invalid entry will be gone.

Final thoughts

There are so many ways to troubleshoot networking connections. Flushing the ARP cache is just one of those methods that is rarely thought of, but when all else fails this might be the last-gasp effort that makes you the hero of the day.

Have questions?

Get answers from Microsofts Cloud Solutions Partner!
Call us at: 856-745-9990 or visit: https://southjerseytechies.net/

South Jersey Techies, LL C is a full Managed Web and Technology Services Company providing IT Services, Website Design Services, Server Support, Network Consulting, Internet Phones, Cloud Solutions Provider and much more. Contact for More Information.

To read this article in its entirety click here.

Windows 10 hack: How to beef up your jump lists to show more pinned items

The Windows 10 jump lists feature offers a convenient way to start your apps–but there’s no easy way to increase the size of the list. Here’s a hack for that.

giphy

Microsoft Windows 10 gives users several choices when it comes to how and where to start their applications. Some people use the desktop exclusively and some swear by the Start Menu, while others, prefer the pinned lists that hang off the icons on the Taskbar.

However, there is one small problem with the Taskbar pinned list in Windows 10—by default, there is a 12-slot limit.

Windows 7 allowed users to extend that number with a simple change to a configuration setting. But that feature is currently missing in Windows 10 for reasons no one has been able to explain. The workaround involves editing the Windows Registry file.

Standard disclaimer: Incorrectly editing the Windows Registry file could break your computer. Create a Restore Point before making any changes.

Jump listItems

Figure A shows an example of the default jump list hanging off the Word icon in a typical Windows 10 Taskbar. Note that there are 26 copies of the example file, but only 12 are listed in the pinned section. This is despite the fact that I have actually pinned them all, which is why the Recent section is fully populated.

Figure A

addpinnedlist

To increase the number of pinned items displayed, we’ll have to change the maximum number of jump list items associated with a particular key in the Windows Registry file.

Press Windows key + R or right-click the Start Menu icon and navigate to the Run command to open the Run prompt (Figure B). Type regedit into the box and click OK.

Figure B

addpinnedlist1

Navigate to this set of keys in the Windows Registry:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced

Look through the list in the right-hand pane until you find this DWORD: JumpListItems_Maximum

In case, the JumpListItems_Maximum DWORD is not there, create it.

Right-click the JumpListItems_Maximum DWORD and select Modify. Click the Decimal radio button and change the number to a value that works for you. As you can see in (Figure C).

Figure C

addpinnedlist2

To complete the change, you may need to restart your computer. You should now be able to see the number of pinned items you specified (Figure D).

Figure D

addpinnedlist4

Have questions?

Get answers from Microsofts Cloud Solutions Partner!
Call us at: 856-745-9990 or visit: https://southjerseytechies.net/

South Jersey Techies, LL C is a full Managed Web and Technology Services Company providing IT Services, Website Design Services, Server Support, Network Consulting, Internet Phones, Cloud Solutions Provider and much more. Contact for More Information.

To read this article in its entirety click here.

The best new features coming to Microsoft’s latest OS: Windows 10

Windows10

Microsoft continues to build out Windows 10 – with a bumper crop of new features announced at its Build conference last week.

These enhancements will be pushed to to Windows 10 users over the coming months, with many arriving in summer when the OS will get a major upgrade dubbed the Windows 10 Anniversary Edition.

Here are the key upgrades heading to Windows 10.

The write stuff

ink-SJTechies

Using a digital pen to write and scribble on the screen of Windows 10 PCs and tablets will get easier.

In a boost to devices that support such pens, such as the Microsoft’s Surface tablet, the OS’ new Windows Ink feature will allow users to jot down notes on the screen without unlocking the device.

Windows Ink will also allow users to write messages on sticky notes and, if appropriate, have them automatically translated into calendar appointments and reminders.

Support for Windows Ink in Microsoft Office, Maps, the Edge browser and other apps will allow users to draw, write and annotate using their pen. Windows Ink will make using the pen in Office more satisfying than it currently is, for example tidying up highlighted marks on documents so they neatly align with text.

Windows 10 will also gain the Ink Workspace, a hub for launching apps that support writing and sketching using the Surface Pen.

Ink everywhere

win10-inking-SJTechies

Support for drawing, writing and annotating using digital pens will likely come to many apps.

Microsoft says that support for Microsoft Ink will be easily added to Universal Windows Platform apps, requiring just two lines of XAML code.

Digital ruler

win10-ruler-SJTechies

It sounds simple, but the new on-screen ruler should prove to be a useful addition for those who want to draw straight lines using a digital pen.

Smarter Cortana

cortana-SJTechies

The attraction of a virtual assistant is the simplicity with which they allow you to carry out tasks.

To ease the process of using Windows 10’s Cortana, the voice-controlled assistant will no longer require you to log into Windows, with users able to make a note, play music or set a reminder from the lock screen.

Cortana will also become more proactive and make suggestions based on a user’s past behaviour – offering to order lunch or to arrange transportation.

More apps will also be able to use Cortana to automatically complete tasks for users or to carry out actions based on context, such as the user’s current location or time of day.

Windows Hello comes to apps and the web

hello-SJTechies

Windows 10 already lets you log into the OS using your face.

The anniversary edition will extend this biometric log-in to Windows apps and websites via Microsoft Edge. As with the OS, users will be able to authenticate their identity using a facial, iris or fingerprint scan.

Another new feature will allow users to unlock a PC running Windows 10 Enterprise Edition by tapping a Windows Hello-enabled phone, although Microsoft has said the feature will only be available on “select premium phones”.

Android app notifications on Windows 10

android-SJTechies

In future, notifications on Android devices will be able to show on Windows 10 PCs.

Any notification popping up on the Android notification panel can, via the Cortana Android app, also appear as a notification on a linked Windows 10 desktop.

Microsoft demoed the ability at its recent Build conference for developers.

Browser extensions

extensions-SJTechies

Microsoft’s Edge browser will soon gain support for extensions.

Extensions are small programs that can be downloaded to add new functionality to a browser, and are already found in Chrome, Firefox and other browsers today.

Support for extensions has already been added to Edge for those testing pre-release builds of Windows 10 under the Insider program.

The first extensions to be supported by Edge are Microsoft Translator, an extension that automatically translates pages in over 50 different languages, an extension to augment mouse gestures support, and a preview version of the Reddit Enhancement Suite.

Microsoft promises more extensions will be added later this year, including AdBlock, LastPass and Evernote.

Pinned browser tabs

pinned-tabs-SJTechies

Microsoft is also adding to Edge the ability to pin your favorite sites and web apps so they always have a tab open in the browser.

Updated Maps app

maps-app-pc-SJTechies

The Maps app has several new features, as well as UI and performance improvements.

Additions include one-tap access to search and directions, the ability to view multiple searches and directions at the same time, labels for search results on the map and turn-by-turn directions read by Cortana.

The improved app is available now to those testing Windows 10 under the Insider program.

Access Linux command-line tools in Windows

bash-win10-SJTechies

More one for developers, Microsoft is also bringing the ability to run the Bash shell to Windows.

The Bash shell is a command line interpreter that is available on many different Linux distributions, as well as Mac OS X.

The shell includes a host of tools that allow power users to carry out and orchestrate complex chains of commands.

Bash will be available via a Universal Windows Platform app, which will provide an image of the Linux distribution Ubuntu and run on the Windows 10 desktop.

Users will be able to use the Bash shell to download and install programs from the command line, as they do from inside Ubuntu. Microsoft says Ubuntu software will run as fast in the Windows app as it does natively, thanks to a software subsystem for handling Linux system calls.

Microsoft has described the app as offering a developer toolset. While it has access to the files on the Windows PC, the app only provides access to a command line — not a graphical desktop — and reportedly has limits on what it can be used for, such as not being able to run a server.

Have questions?

Get answers from Microsofts Cloud Solutions Partner!
Call us at: 856-745-9990 or visit: https://southjerseytechies.net/

South Jersey Techies, LL C is a full Managed Web and Technology Services Company providing IT Services, Website Design Services, Server Support, Network Consulting, Internet Phones, Cloud Solutions Provider and much more. Contact for More Information.

To read this article in its entirety click here.

Wi-Fi-enabled ‘Hello Barbie’ records conversations with kids and uses AI to talk back

Today, Mattel released Hello Barbie, a WiFi-enabled doll that detects language and ‘talks back.’ But how will this high-tech toy impact real-life relationships?

Hello-barbie

She wears black flats, a motorcycle jacket, and skinny jeans. Her curly, bleach-blonde hair falls just past her shoulders. She has a permanent smile and large blue eyes. And, when you talk to her, she listens.

But this young woman isn’t an ordinary friend. “Hello Barbie” is less than a foot tall, weighs just under two pounds, and is made of plastic. And she is on sale for $74.99.

Mattel’s latest Barbie, marketed for children six and up, has just hit the shelves. She is unlike any doll before her—not only does she listen, but she can talk back.

To get started, kids simply download the Hello Barbie companion app. And to turn her on, you push a button on her silver belt buckle. Hello Barbie’s necklace is both a recorder and a microphone. Using WiFi, the jewelry will pick up a child’s questions and conversations—and transmit them back to a control center for processing. Speech-recognition software, operated through ToyTalk, will detect the input. Then, Hello Barbie will reply, using one of 8,000 pre-programmed lines. Examples include:

  • You know, I really appreciate my friends who have a completely unique sense of style…like you!
  • Here’s what’s up: I’m worried my sister Stacie is having a hard time finishing her homework. Does that ever happen to you?
  • I think Santa is real. There’s something very magical about the holiday season and I think he helps bring that magic to all of us!
  • So if you were planning the biggest, raddest, most unforgettable party of the year, what would it be like?
  • Of course we’re friends! Actually, you’re one of my best friends. I feel like we could talk about anything!

Hello Barbie’s dialogue, while perky and fashion-focused, reflects an attempt by Mattel to create a more well-rounded character than in the past. In 1992, Mattel pulled its string-operated Teen Talk Barbie from shelves after being criticized by The American Association of University Women for the inclusion of an unfortunate line: “math class is tough.” It is no mistake that Hello Barbie’s lines includes: “Oh nice! Fun with numbers! Teaching math sounds like a lot of fun. What kinds of things would you teach—Counting? Addition? Subtraction?”

Still, the implication that Barbie is being sold as a ‘friend’ is unsettling. “Hello Barbie can interact uniquely with each child by holding conversations, playing games, sharing stories, and even telling jokes!” boasts Mattel’s website. Hello Barbie, claims Mattel, is “Just like a real friend. [She] listens and remembers the user’s likes and dislikes, giving everyone their own unique experience.”

But is she really listening?

While Barbie may appear to listen and respond, “pretend empathy is not empathy,” said Sherry Turkle, professor at MIT and author of Reclaiming Conversation. Turkle worries about how children will understand their new ‘friend.’

“They are drawn into thinking that pretend empathy is the real thing,” said Turkle. “But objects that have not known the arc of a human life have no empathy to give. We put our children in a compromised position.”

Beyond the social implications of the doll, the capabilities of the recording technology raise privacy issues.

Using Hello Barbie involves recording voice data (see the privacy policy here) and requires parental consent. However, Mattel states that “parents and guardians are in control of their child’s data and can manage this data through the ToyTalk account.” The company also states that the recordings are protected under the “Children’s Online Privacy Protection Act,” and recordings containing personal information will be deleted once they “become aware of it.”

Still, the potential for misuse of this private data is a legitimate concern. “Obviously it is a security and privacy nightmare,” said Roman Yampolskiy, director of the Cybersecurity Lab at the University of Louisville. “[The] company [is] collecting data from kids—hackers [could be] getting access to private info.”

However, like Turkle, Yampolskiy is “more concerned about social development of the children interacting with it.”

“We are basically running an experiment on our kids and have no idea if it will make them socially awkward, incapable of understanding body language, tone of voice and properly empathize with others,” he said.

It all raises the question of what is meant, exactly by ‘real’ conversation? Turkle said, “Why would we take such risks with something so delicate, so crucial: Our children’s ability to relate to each other as human beings?”

Despite concerns, Hello Barbie is here, being shipped to homes across the globe beginning today. She is being turned on, spoken to, and listened to. And when children are finished with her, she is shut down, stood on a charger (Hello Barbie cannot stand on her own) and charged back up.

When she is turned on again, Barbie might ask: “Did you miss me at all?”

“Not even an itsy bitsy, eensy weensy bit?”

How children will respond remains to be seen.

Mattel did not respond to repeated requests for comment for this story.

Have questions?

Get help from IT Experts/Microsofts Cloud Solutions Partner
Call us at: 856-745-9990 or visit: https://southjerseytechies.net/

South Jersey Techies, LLC is a full Managed Web and Technology Services Company providing IT Services, Website Design Services, Server Support, Network Consulting, Internet Phones, Cloud Solutions Provider and much more. Contact for More Information.

To read this article in its entirety click here.

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