Category: Tips & Info

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Technology Trends for 2013

Tech trends to watch out for in 2013

Takeaway: IT leaders need to be smart about the decisions they make and truly leverage next-generation tools and strategies. Here are some technology trends that will shape their decision-making in 2013.

With the New Year comes a fresh set of technology imperatives, challenges and opportunities for organizations to consider. The increased innovation in the technology sector means that companies are finally in a position to be smart about the IT decisions they make and truly leverage next-generation tools and strategies to mitigate risk and shape strategies for the future. Below are trends that will shape and impact their decision-making in 2013.

Prediction #1: Cloud interoperability will take the spotlight

Cloud interoperability will be huge: private cloud adoption will continue to grow, but more organizations and MSPs will adopt a hybrid public / private approach. This hybrid approach could simply be an organization’s private cloud interfacing with other public clouds in a secure manner, or it could mean augmenting an internal private cloud with additional compute, storage or cooling resources from a public cloud. The biggest challenge with this reality will be the manageability of the hybrid environment. Generally, enterprises and MSPs don’t use the same set of tools and monitor environments in the same way. To ensure these hybrid cloud environments deliver on their promise of costs savings and productivity benefits, vendor-agnostic management and monitoring solutions are critical.

Prediction #2: Worldwide economic struggles will direct the data center world

Data centers are consuming more power, more cooling and their density continues to rise, but an organization ability to retrofit or expand the physical space is challenging and not cost effective. Private and hybrid cloud models will get traction because it saves on cost. It isn’t cost intuitive to upgrade a physical data center, so the shift to private clouds is the next logical step.

Worldwide economic struggles both in the financial sector, and more importantly in the energy sector, have the high probability of forcing data centers to close or increase prices to stay functional. While there has been a data center construction boom in the last several years, the demand for space will have to be countered by ever-rising costs in the energy industry. Depending on how the world can come together and address the energy crisis, this will continue to dramatically impact the data center world.

Prediction #3: BYOD and v Virtualization will collide

Smartphone, tablet, laptop and other mobile devices will all begin leveraging virtualization technologies, increasing virtualized BYOD, and this will become the next evolution of the mobile device. Consumers will be confident in the security and interoperability of a working profile with their personal profile on any device they choose, regardless of their location, and they will no longer need access to their specific mobile device. With virtualization, they can grab a friend’s and have access to their virtual identity no matter where they are. Service providers have already started leveraging this technology, and enterprises are not far behind, as they will benefit once they’ve addressed potential security and identity challenges and embraced the evolution.

Prediction # 4: Cloud outages by major Web hosts will gain momentum

We will continue to see cloud outages by all major cloud providers. These outages will dramatically impact businesses and hosting customers on the cloud. Technology today is mature enough to prevent complete outage of customer assets. The big balance has always been with hosting how much money you are willing to spend to ensure uptime. More and more cloud and hosting customers are putting the trust in the clouds resilience without really understanding or choosing to understand that without paying for resilience you will experience some outage at some point. As the cloud provider drive for pricing down to compete with each other and gain market share the cost of driving price down has to be found in some level of corners being cut. Which will lead to more outages. Example: It comes down to mitigating cost vs. risk. Amazon keeps trying to drive costs down, but the tradeoff is their customers must decide how much they want to pay to mitigate their own risk. In order to lower risk, a company suffers the effect on its monthly price. However, with today’s economy and the focus on cost rather than risk, outages will still occur.

Prediction # 5: The Presidential imperative will be cybersecurity

President Obama has been elected for a second term and one thing is crystal clear: cybersecurity must be a top priority for him in 2013. There is an increased awareness around the issue of cybersecurity, and it is only set to rise further as more and more people transition information to the cloud. In 2013, the president will have to answer: how do I protect people on the Internet? We’ve had multiple bills passed but what we really need is education around how to be safe as a nation on the Internet and in the cloud. A cyber war is as dangerous as a physical one and with out a government focus on cybersecurity, we’re facing that risk head on.

Looking Ahead

When you take a step back and look at all 2013 technology predictions from industry one thing becomes clear: there are lots of moving parts for organizations to control. It will be critical next year that they have tools to manage and monitor these ever-changing environments. Organizations must be smarter about IT, proactive rather than reactive and continue to innovate.

RingCentral #1 Top VOIP Services

Consumer-Rankings.com Named RingCentral as the # 1 VOIP Business Service Provider!

Consumer-Rankings tested the top VoIP service providers and compared their prices, features, ease of use, call quality and more so that you can determine which of the industry leaders offers the right VoIP plan for you. Read an in-depth RingCentral VoIP review so you can make an educated purchase.

Best for: Small and large businesses that are looking for a reliable VoIP phone solution.

RingCentral is a company that specializes in providing business VoIP services, fax services and mobile communication solutions. With plans ranging from a single user to over 20 users, RingCentral makes it clear that they can cater to both small businesses and large corporations. With a cloud-based virtual office system, RingCentral eliminates the need for technical knowledge or bulky hardware and makes it possible to enjoy your virtual office from virtually anywhere.

Professionals looking for a VoIP business solution will be drawn to the RingCentral Office plan, which combines calling and online fax features.

Features

RingCentral offers a range of professional-grade VoIP features. Surprisingly, RingCentral is one of the few business VoIP providers that offer a free 1800 toll free number that includes 1,000 minutes of talk per month in the price of the plan. Overage charges for the toll free line cost 3.9 cents per minute. RingCentral’s other features include:

Voicemail
Voicemail to email (aka Visual Voicemail)
Auto-attendant
Missed call notification
Outlook integration
Call screening
Call forwarding
Call logs
Call conferencing
Caller ID
Calling card (use your RingCentral account to make free calls from anywhere)
Music-on-hold
Dial-by-name extensions
Online fax service
Free softphone

Customer Support

RingCentral is one of the few business VoIP providers that offers 24/7 technical support by phone. The billing department is available by phone between 8am-10pm EST on Monday through Friday, 10am-7pm EST on Saturday, and 11am-8pm EST on Sundays. When RingCentral’s customer support was called at various times throughout the day, and never waited on hold for more than 2 minutes for sales or technical support.

RingCentral also offers chat support, though this feature is not prominently displayed on their website. Chat support is available between 9am and 9pm Monday through Friday and is closed on Saturdays and Sundays.

A search button that is found on most of the site’s pages makes it easy to get answers to questions at any time, and we were happy to see that the search feature yielded relevant, useful results in the majority of our searches. RingCentral answers questions via email only for paying customers, and therefore, the company’s email information is not easily identifiable on the site. Still, we managed to email RingCentral and to receive a same-day response.

Tablet War-Is Microsoft The Winner?

Takeaway: Find out why Microsoft may still win the tablet war, even if its early efforts are unsuccessful.

After spending time with Microsoft’s Surface RT tablet, we were left with more questions than answers. The further we considered Microsoft’s tablet strategy, the more we wondered if it were genius or madness driving its recent moves. Depending on what we see in the next few months, it just might be the former.

Leaving the Home Court

Surface was most perplexing in that Microsoft aced the hardware of the device — an area most pundits, expected it to miss completely. The device was sleek and well-assembled, and it brought unique and noteworthy features to the table rather than simply trying to copy market leaders. If only the software were on par with the hardware.

The OS was particularly troubling, considering Microsoft essentially invented the tablet category a decade ago, only to let it languish until Apple ate its lunch and dominated the market in a matter of months. While all this is old news, and Windows RT remains what seems to be a compromised OS, there are some interesting things happening on the software front.

An Office for Everyone

Microsoft began its life as an applications software company, achieving dominance in the desktop space through luck and tenacity. People often forget that Microsoft set out to build applications for a variety of platforms rather than create the one that would dominate desktop computing for a generation. While Microsoft has released its Office suite for some competing platforms, the most interesting missing links in the Office world are mobile versions of the software for iOS and Android. There have been enough rumors and rumblings about an iOS version of Office that the rumor has a measure of credibility.

Microsoft also seems a bit more pragmatic and less dogmatic than Apple, and it has released several applications for the iOS platform, from relatively innocuous photography applications to versions of its SkyDrive cloud-based file storage platform. SkyDrive is available for all major OSs, and Microsoft’s cloud strategy points toward open platforms rather than a walled garden like Apple’s iCloud. With a Microsoft-based cloud storage service already gaining traction on a variety of platforms, mobile versions of Office don’t seem as much of a stretch as they might have been a few months ago.

Returning to its roots around application software might not be a bad strategy for Microsoft. Clearly, Surface has not lit the world afire in its first incarnation, so launching popular applications on a variety of platforms would keeps Microsoft relevant in the enterprise and personal space, no matter which tablet device an enterprise ends up selecting.

There’s also the possibility of a halo effect should Microsoft deliver a quality mobile Office experience on a variety of platforms. The iPod music player and iPhone arguably sold more Mac computers than any ad campaign, and a suite of compelling software and services might make a case for a deeper Microsoft experience, especially in the enterprise.

The End of the Platform

While the proclamations that the “desktop is dead” have not been as dire as predicted, many applications are shifting to the cloud- and browser-based interfaces. In mobile, especially, core application logic and data are cloud-based for most popular applications. Tablets and smartphones generally don’t have the “baggage” of legacy applications that have saddled our desktop computing experience, so in many ways, mobile operating systems are more likely to fade toward irrelevancy beyond running cloud-based applications. If Microsoft can rekindle its multi-platform application heritage and combine it with a strong hardware competency, it might successfully win the longer tablet war, even if its early efforts sputter.

Tight Budget? 10 Great Tools If You Are on a Budget

Takeaway: From diagnostic tools to antivirus to backup utilities, this list of freebies will help you do more with less.

If you’re trying to stretch a thin IT budget, you probably can’t afford a lot of pricey tools. Luckily, a number of highly useful tools are available for free. Some of them even work better and are more efficient than their costlier alternatives.

1: ComboFix

When the standard antivirus/malware software can’t seem to find the problem, ComboFix almost always does. It also looks for and removes most rootkits and Trojans. To use this tool, you must completely disable all antivirus solutions (and you should completely remove AVG). Caution: If ComboFix is not used properly, it can wreak havoc on the machine you’re trying to fix.

2: ProduKey

ProduKey will help you get product keys from installed applications so that when you need to migrate to a new machine, you can continue using those costly licenses. ProduKey will recover keys from more than 1,000 software titles, including Microsoft Office, Adobe, and Symantec. When you use this tool, you will have both the product ID and the product key; the ID is important because it will tell you which version of the software is installed.

3: Hiren’s BootCD

Hiren’s BootCD is a one-stop-shop Linux boot disk that can help you pull off a number of small miracles. Its tools include Antivir, ClamWin, ComboFix, Clonedisk, Image for Windows, BIOS Cracker, 7-Zip, Bulk Rename, Mini Windows XP, CCleaner, and Notepad++, among others. This single bootable disk could easily be the only tool you need.

4: Microsoft Security Essentials

Microsoft Security Essentials is one of the better free antivirus tools available. Its tagline, “The anti-annoying, anti-expensive, anti-virus program,” is true. When the firm I work with was looking for a new free solution, we tested Microsoft Security Essentials against AVG Free and Avast Free and found Microsoft Security Essentials to be superior, less intrusive, and less resource intensive.

Note: Microsoft Security Essentials can be used for free for up to 10 PCs. Beyond that, you can purchase the business version, System Center Endpoint Protection.

5: WinDirStat

WinDirStat is the program you need when you must know what is taking up the space on a hard drive. When C drives begin to fill up, performance degrades rapidly. It’s essential to have a tool to help you discern what is gobbling up the precious space on a machine, and WinDirStat is the foremost app for getting this information quickly.

6: CCleaner

CCleaner gets rid of temporary files and Windows Registry problems faster than any other tool. When a machine is having problems, this is almost always the tool I use first. CCleaner also helps ensure privacy by getting rid of traces left behind (such as cookies) by Web browsers.

Note: It is legal to use CCleaner Free for business use. However, CCleaner Business Editioncomes with a few more features (including one-click cleaning) than the free version.

7: Defraggler

Defraggler blows away the defragmenting application in all Windows operating systems. It’s faster, more reliable, and more flexible than the built-in tools. With Defraggler, you can defrag a single file or an entire drive. Defraggler supports NTFS and FAT32 systems.

8: 7-Zip

7-Zip is the best file archiver/compression tool (outside of Linux command-line tools). It’s open source and works on multiple platforms. Once you install it, you will find 7-Zip has Explorer support and a simple GUI tool that any level of user can manage.

9: SyncBack

SyncBack is a reliable, easy-to-use backup utility. No, you won’t be recovering from bare metal, but you can save your precious data. SyncBack can synchronize data to the same drive, a different drive or medium (CDRW, CompactFlash, etc.), an FTP server, a network, or a zip archive.

10: FileZilla

FileZilla reminds you that the cloud has not made FTP useless. There are plenty of reasons you might need FTP, so why not use one of the best and most cost effective FTP clients? And if you need an easy-to-use FTP server to slap up on your Windows machines, FileZilla has one.

How to Get Rid of Computer Equipment

Takeaway: When equipment reaches the end of its useful life, IT must either dispose of it or find it a new home. Here are several good ways to handle the situation.

Few companies amortize their computing equipment for more than three years of useful life. So once computing assets reach the end of the line, what do you do with them? In 2013, some best practice answers remain the same, but others are new. Here’s a checklist for dealing with old IT equipment.

1: Meet Your Green Requirements

In some industries and geographical areas, companies are now required to demonstrate adherence to green standards and environmental sustainability. One way to show compliance is by having environmentally effective policies for disposing of old computing equipment. In doing so, you also contribute to corporate sustainability compliance. There is value in that.

2: Work with Local Schools

Corporate IT can partner with local schools by donating good but used equipment that they can use for technology projects. Some companies take this goodwill effort even further by partnering with schools in tech development programs that include student internships with the company. “Proven” interns from these programs can make excellent IT hires. The company also develops a great reputation in the community.

3: Use Older Equipment for Training and Testing

Especially in thin client application environments that don’t depend on compute-in-the-box (think cloud), older equipment is ideal for training, which historically operates on thin budgets and is always looking for a resource infusion.

You can also use older equipment for testing purposes, as long as your test results will accurately emulate the production environment they are targeted for.

4: Cannibalize

Some older equipment can be used as spare part sources if there is enough version compatibility between the old and the new equipment. Replacement disk drives are a great example.

5: Work your Trade-ins (lease/buy)

Never underestimate your ability to trade up to new equipment by turning in your old equipment. You can secure a discount that may be as much as one-third of your new equipment retail price. If you lease equipment instead of buying it, a mechanism in the lease contract allows you to get credit for older equipment on the lease that you are exchanging for new.

6: Sell to the Third-party Market

Especially for power servers, mainframes, and disk drives, you can usually find a third-party reseller of older equipment that will buy it from you (only to resell it to another company). However, to qualify your equipment for this market, you must first recertify it with its original vendor. In the equipment re-certification process, the vendor examines and (if necessary) repairs the equipment to make sure it is production-ready.

7: Cycle Down Older Equipment to Low Power Users

In most companies, the high power users are in areas like finance and engineering. Users requiring desktop or laptop computers with fewer bells and whistles might be in the warehouse, the factory, or in work locations where there is a lot of environmental interference (dust, etc.), which you don’t want to subject your newest equipment to. Many companies have a downward rotation cycle they apply to desktop and laptop computers that cycles these assets into lower-power user groups after a certain time frame. By using this strategy, companies can often extend the life cycles of these assets for two or more years.

8: Sell or Auction Older Equipment to Employee

Many employees look for inexpensive laptops that they and their children can use at home or at school. If they can purchase a nice computer that might not be the latest and greatest but that still works and fits their budgets, they are happy to take an older piece of equipment off your hands.

9: Donate to Charities

Charities are always looking for free computing equipment that can run their operations. However, never approach them with an eye toward dumping off equipment that is so antiquated it won’t support Internet or run a current word processor or spreadsheet program. In fact, many charities have wised up to the old “dump it” approach and now set minimum standards for accepting older equipment (e.g., “must at least run a Windows 7 operating system”).

10: Sell for Scrap

Companies used to give away old equipment to recycling. But in today’s lucrative scrap metal market, the goal instead should be to sell this equipment to scrappers.

If you are looking to purchase new equipment please contact us at (856) 745-9990.

Alternatives to Microsoft Office

Takeaway: Microsoft Office is not the only game in town; South Jersey Techies suggests some suitable alternatives for Microsoft Office.

Although Microsoft Office is one of the most popular productivity suites available, it is far from being the only choice available. Here are five alternatives to Microsoft Office that you might consider the next time you are looking to purchase an office suite.

1. Google Docs

Google Docs is a cloud based productivity suite that lets you create word processing documents, spreadsheets, presentations, and drawings. Because Google Docs is a browser based application, it isn’t quite as full featured as some of the other productivity suites. Even so, Google Docs is free, and there is nothing to install on your computer. The interface is completely intuitive and Google Docs can be used to create and edit Microsoft Office documents.

2. LibreOffice

LibreOffice is a free productivity suite that is designed to act as an alternative to Microsoft Office. Like Apache Open Office, Libre Office offers a word processor, a spreadsheet, a presentation application, a drawing tool, and a database application. In fact, the launch screen is nearly identical to that of Apache Open Office. The reason for this is that in 2010 some of the OpenOffice developers broke away from OpenOffice and created LibreOffice. As such, there are a lot of similarities between the two suites. LibreOffice even supports the use of OpenOffice documents.

3. Kingsoft Office Suite Free 2012

Kingsoft Office Suite Free 2012 is, as the name implies, a free office suite. The free version includes a word processor, a spreadsheet, and a presentation application. These applications look and feel like Office 2010 applications, and the software fully supports the use of Office documents in addition to its own native file format. Also supported are standard file types such as RTF, TXT, and HTML.

4. Apache Open Office

Apache Open Office is a free office suite that can trace its roots back for well over a decade. This open source suite contains utilities for creating text documents, spreadsheets, presentations, drawings, and formulas. Open Office should be easy to use for anyone who is familiar with Office 2010. The word processor and spreadsheet look a lot like Word and Excel. The presentation application looks different than PowerPoint, but contains familiar controls. The suite is capable of opening (and saving) Microsoft Office documents and other common file formats.

5. Office Web App

The Microsoft Office Web Apps are an alternative to an on-premise Microsoft Office deployment. This free suite of cloud apps includes Word, Excel, PowerPoint, and OneNote. Furthermore, you get 7 GB of free storage space on SkyDrive, which is useful for storing your Office Web App documents. Office Web App that isn’t quite as full featured as Office 2010 or Office 2013, but Microsoft does have the basics covered. Besides, it is hard to argue with the price, which is free.

Top 4 Smartphones

Takeaway: Specifications break down of the top four prominent smartphones.

In the United States the top four smartphones are Samsung Galaxy SIII, iPhone 5, Samsung Galaxy Note II and Motorola Razr Maxx HD. The chart compares mobile carriers, platform, hardware, networks/ Wi-Fi, display, camera and battery for all four leading phones.

If you’re thinking about buying a new smartphone, the chart below will be a quick guide with the necessary feature-to-feature comparisons to make a worthy choice.

Will Microsoft Surrender?

The innovative plan for Windows 8 was to connect the mature personal computer generation with the prospering one of smartphones and tablets.

Many users are finding difficulty with adapting to the new Operating System. Two major requests for Windows 8.1 (code-named “Blue”) is to bring back the Start button and boot-to-desktop feature. Currently, the Start button is located in “Charms” which is a secondary taskbar set on the right-side of the screen. The initial boot screen has much larger icons with live tiles. Live tiles are software widgets that present dynamic content.

Microsoft is considering allowing users to restore the Start button and initially boot to the traditional desktop with Windows 8.1 (code-named “Blue”).

If Microsoft decides to add the Start button or boot-to-desktop feature to Blue, it will not be the first time a Windows Operating System has changed the user interface backwards to satisfy the users.

Microsoft has still not announced a release date for Windows Blue. Likely, more information will arise from the Microsoft Build Developer Conference on June 26 – 28, 2013.

Alternatives to Outlook

Takeaway: Alternative options for mail client’s that are not as costly as Outlook but offer the same features.

Outlook is one of the most widely used email clients in the business world. For smaller companies, there are email clients that provide cost-effective solutions. Other email clients offer a variety of features that are comparable to Outlook. The most significant means of communication in the office is email; communication will suffer if the email client does not work well with the organizations requirements.

Opera Mail

Opera Mail is free and offered for Windows, Mac and Linux. This e-mail client supports POP, IMAP (no Exchange support), newsgroups, RSS, and Atom feed. Opera mail has a fast and simple user interface, thread views, spam protection and allows you to browse websites.

Dreammail

Dreammail is free and offered for Windows XP/Vista/7. This e-mail client supports POP3, RSS, and ESMTP/Google/Yahoo. Dreammail has multiple accounts and multiple-users setup, templates, signature options, anti-spam, address book, message filtering and a web-mail tool.

iScribe

iScribe is free and offered for Windows and Linux. This e-mail client supports POP3 and IMAP, as well as international standards. iScribe has built-in baysian span filter, frequent updates and can be used from a portable drive.

Postbox

Postbox is $9.95 per license and offered for Windows and Mac. This e-mail client is best for Gmail but it also supports POP and IMAP. Postbox has native Gmail label support, fast access to your favorite accounts, social networking integration and you can add Dropbox services.

Evolution Mail

Evolution is free and offered for Linux (open source). This e-mail client supports POP, IMAP and Exchange. Evolution has calendar, tasks, contacts, memos, LDAP compatibility, folder search, encryption, multiple accounts, server support, default plugins, as well as, additional plugins.

Doomsday – Windows XP End of Life

Takeaway: Risks with staying with Windows XP after April 8, 2014.

Since being release worldwide on October 25, 2001, Windows XP has become one of the most popular versions of Windows. OEM and retail sales of Windows XP ended in June 2008, while smaller OEMs continued to sell the Operating System until January of 2009.

On April 10, 2012, Microsoft officially announced that as of April 8, 2014 they will end extended support for Windows XP and Office 2003, after which no new bug fixes or patches will be issued.

Organizations may be taking a spontaneous risk and assume that Window’s XP’s prolonged life means major vulnerabilities have been acknowledged and dealt with. If XP were secure, there still might be application-level vulnerabilities. Even the ranges of security breaches are inadequate to persuade some organizations that are still using Windows XP to upgrade. The dynamics that have safeguarded XP’s success are now working against the organizations that stuck by the operating system.

A major aspect attackers assess during their investigation is the operating system and the applications used within an organization. With Microsoft ending their support, the vendors for applications running on it will most likely end support.

On the other hand, those preparing to continue using XP after the cut-off date, are going to be in a unpleasant situation trying to protect their intellectual property, but can take certain steps to limit exposure to risk. There are specific technologies you could deploy that will permit you to remain using legacy systems. Mitigating technologies like Host-Based Intrusion Protection will be able to identify that a vulnerability exists and make that vulnerability difficult/impossible to exploit by applying a virtual patch to those non-supported environments.

However, XP’s acceptance is down to the technology itself and an operating system format that people are content with. The significant changes with Windows Vista, Windows 7 and especially Windows 8 are the reason people are resistant to change.