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Category: RingCentral

RingCentral – New & Improved

ringcentralRingCentral is a company that specializes in providing business VoIP services, fax services and mobile communication solutions. With plans ranging from a single user to over 20 users, RingCentral makes it clear that they can cater to both small businesses and large corporations. With a cloud-based virtual office system and new Interface, RingCentral makes it possible to enjoy your virtual office from virtually anywhere.

Business SMS Beta

RingCentral-big-icon_6655Using your RingCentral number and App from Google Play or iTunes, you will have unlimited texting to customers and co-workers from your Tablet or Smartphone.  

Improved Web Interface

Boosting the efficiency of the RingCentral system, many features have been added, corrected and removed.   The new interface is mapped with navigation tabs that can be used on a Computer, Tablet or Smartphone.

RingCentral Conferencing

RingCentral Conferencing includes host and participant access codes for anytime conference calls.  All users can invite and have up to 1000 attendees for a conferencing from their mobile devices.

RingCentral Presence

RingCentral Presence feature allows you to see the status of colleagues on your phone.  Whether on you desk phone or cell phone,  Presence will tell you which lines are available, busy and on hold.

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For more information regarding RingCentral,

please contact us at 856-745-9990 or click here.

RingCentral July Feature Release

Take a look at RingCentral latest release of useful new features and upgrades for you and your workforce.

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RingCentral Meetings Updates

Transform any ordinary conference room into an exceptional online meeting space. Extend your RingCentral Meetings capabilities with.

  • RingCentral Rooms easily adds web conferencing services to the off-the-shelf conference room equipment you may already have. All you need is an iPad, camera, monitors, speakers, and a Mac.
  • RingCentral Room Connector enables you to use your existing H.323/SIP conference room systems to connect and collaborate with RingCentral Meetings participants from desktops, mobiles or tablets.
    Learn more about creating connected conference rooms.

Contact your Account Manager to get a personalized demo of RingCentral Rooms and Room Connector.

RingCentral Glip Updates

RingCentral Glip* provides a digital workspace for truly modern collaboration. Users get team messaging, simple task management, shared calendars, and a place to keep notes. Here are some additional updates:

New iOS mobile app to make RingCentral Glip on the go a better experience.

More administrative controls to turn on or off guest invitations and other features.

Learn more about our updates to advanced notifications, / commands, Giphy and more.

Get RingCentral Glip for you and your workforce.

Service & Application Updates

Online Account User Interface Changes

We’ve redesigned the Company Info, Phone Numbers, and Phones and Devices sections of your online account with better manageability, search, display and bulk actions where applicable. Learn more about the visual and functionality changes.

Automatic Call Recording

Now you can set up an automatic call recording annoucement for all inbound and outbound calls. Learn more and how to set up Automatic Call Recording.

Available for RingCentral Office Premium and Enterprise customers.

RingCentral Global Office

Local numbers and in-region calling are now available in 24 countries with RingCentral Global Office. Provide a consistent voice, messaging, and collaboration experience across your international workforce. Request a demo to learn more and to see the complete list of supported countries.

New integrations

Skype for Business: Make and receive calls, send SMS messages, or start an online meeting to Skype contacts and any phone number using your RingCentral service within the Skype for Business application.

Dropbox: Automatically back up and store your RingCentral records of voicemails, recording, text messages and faxes in your Dropbox accounts.

Additional Updates

ConnectCentral RingCentral User Conference

Register for ConnectCentral before July 31, 2016 for our early bird special. The event will be highly educational and will provide insights on how to increase the efficiency of your IT resources, support your dynamic workforce, and communicate more effectively across your entire organization. See the full agenda.

Professional Consulting Services

RingCentral Professional Services is an ongoing resource you can utilize at any point as a RingCentral customer, especially when your company is going through a major change. Also available, our managed services can help expedite technical support, proactive case management, and engage in sharing best practice recommendations. Learn more.

Release Notes

For more information on these and other changes, check out the latest Release Notes.

Have questions?

Get answers from Microsofts Cloud Solutions Partner!
Call us at: 856-745-9990 or visit: https://southjerseytechies.net/

South Jersey Techies, LL C is a full Managed Web and Technology Services Company providing IT Services, Website Design Services, Server Support, Network Consulting, Internet Phones, Cloud Solutions Provider and much more. Contact for More Information.

RingCentral Mobile Users Without A Digital Line

Ring Central allows your employees to communicate anywhere, anytime on any device. In the past, Ring Central has not been enforcing licenses for employees that are using the system on mobile devices without a digital line. That is about to change. 

 

RingCentral Mobile Users FAQ

 

Why are you now charging for Mobile Users without a digital line?
Mobile Users without a digital line can make and receive calls and have access to many of the same capabilities as users with digital lines. These include RingCentral Glip, RingCentral Meetings, integrations and more. With this advanced functionality, these users have begun using the product the same way they would a digital line.

Consequently, Mobile Users using the system without a digital line will now be considered part of the total licensed users and will be charged based on their account’s current cost per digital line.

Will I be charged for using the Mobile App?
No. Mobile Users with a digital line are not affected, and can continue to use the Mobile App for no additional charge. This change only affects Mobile Only Users without a digital line.

When does this take effect?
Please refer to the email notification for the timing of this change for your account.

What will be the cost?
The cost for each Mobile User without a digital line will be the same as users who have a digital line. If you want to add digital lines for your Mobile Users at no additional cost (excluding taxes and fees), please contact your RingCentral account manager.

What are the benefits to Mobile Users of adding a digital line?
By adding a digital line, the Mobile User will get full access to RingCentral’s softphone (inbound and outbound) and the ability to use a desk phone if needed. If you are interested, please contact your account manager by calling  800-591-7973.

How do I know which Mobile Users without a digital line will be billed at any given time?
System administrators can log into their RingCentral account and see this information under the billing tab. See more details here. If a mobile user without a digital line is inactive or is only used for internal company calls, within a given month, there will be no charge.

 

New Features for RingCentral

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RingCentral is a company that specializes in providing business VoIP services, fax services and mobile communication solutions.  RingCentral continues to offer more features to boost efficiency. 

Intercom:

intercomIntercom allows you to call an individual extension that will automatically pick up on speaker.  This is a “one-to-one” feature, not a “page-all” feature.

Intercom is available for:

  • Cisco – 303 / 502G / 504G / 508G / 509G / 525G / 525G2 
  • Polycom – 321 / 331 / 335 / 450 / 550 / 560 / 650 / 670 / VVX500

Softphone and Polycom 6000 conference phones can only initiate Intercom using the touch tone command.

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Polycom VVX-500

The new color touchscreen IP phone with 12 touch keys that display Presence Status, speakerphone, integrated PoE, Gigabit Ethernet… etc.

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Business SMS:

Business SMS easily integrates with iPhone(s) and Android(s) to allows you to use your business RingCentral number to send and receive text messages from customers, colleagues and company departments.

  • Unlimited texting
  • Ability to text from multiple devices using RingCentral smartphone App

conferencing2Audio Conference Bridge:

Audio Conference Bridge allows you to setup and/or join unlimited conference calls anytime and anywhere. 

  • Dedicated conference bridge dial in number
  • Free unlimited conference calling
  • Host & Participant access codes for each RingCentral User

callrecording3Call Recording:

Call Recording can be used on your Softphone, IP phone or cell phone and allows you to record conversations on for RingCentral phone number.

  • On-demand recording
  • Recordings stored in the cloud
  • Anytime access for playback or download

callparkCall Park:

Call Park allows you to park a call (put on hold) in two ways:

  • Public Call Park – allows anyone to pick up the call
  • Directed Call Park – only allows the owner of the extension to retrieve.

For more information regarding RingCentral,

please contact us at 856-745-9990 or click here.

RingCentral’s New Pricing Editions

RingCentral is a company that specializes in providing business VoIP services, fax services and mobile communication solutions. RingCentral is moving from one (1) Office product to multiple Office editions with differentiated feature or functionality.

New Pricing Editions

Effective July 4th, RingCentral Office has changed to an editions pricing model (US Only).  Each edition now includes specific feature sets and is priced differently.

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Frequently Asked Questions

Q: Do existing Office customers get moved to new editions?

No.  Existing customers or users will continue to be granted a special exception on their current plans: Entrepreneur, Office Metered Toll-Free (MTF) and Office Unlimited.

Q:  Can existing users be upgraded to the new editions?

Yes.  They can use the upgrade wizard.

Q:  What are the benefits of these new Office editions?

The new editions offer the following:

      • Offers you flexibility to select the best feature or functionality set based on your business needs at a low monthly price.
      • Enables your large business to move up the market through enterprise level capabilities.
      • Provides one complete solution for any location and any number of employees.
      • Enables advanced call management and phone system administration.
      • Lets you manage, access, and use on smartphones and tablets.

Q:  What are the differences among the new Office editions?

There are various differences among the new editions, namely:

Standard:  Cloud PBX with call management features and mobile apps, unlimited calling/faxing/texting/conferencing and 1000 toll-free minutes.

Premium:  All Standard edition features, Salesforce CRM integration, Automatic call recording, Premium support for 10+ users and 2500 toll-free minutes.

Enterprise:  All Premium edition features and unlimited toll-free minutes

Refer to the table below for more information:

PricingEditions3

For answers to more frequently asked questions, click here.

For more information regarding RingCentral,

please contact us at 856-745-9990 or click here.

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