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Office 2010 is Retiring

The popular Microsoft Office 2010 is reaching end of support in a few months. To avoid security risks, it’s time to upgrade to a newer version of Office. The good news is that you have options.

drawing of a man holding a laptop in front of a very large laptop with "update" on the screen and a wrench in front

What Does End of Support Mean?

Microsoft Office 2010 has been a popular version of the application over the last decade. The unfortunate news is that support for it ends this fall — on October 13, 2020, to be exact. All of your Office 2010 apps will continue to function. However, using an unsupported version of any software exposes your computer to serious and potentially harmful security risks. Microsoft will no longer provide technical support, bug fixes, or security fixes for Office 2010 vulnerabilities that may be subsequently reported or discovered. This includes security updates that help protect your PC from harmful viruses, spyware, and other malicious software.

  • You’ll no longer receive Office 2010 software updates from Microsoft Update.
  • You’ll no longer receive phone or chat technical support.
  • No further updates to support content will be provided, and most online help content will be retired.
  • Another difficulty you may face is incompatibility with some of the newer programs and file formats.

If you’re using Office 2010, it’s probably a good time to upgrade your version of Microsoft Office.

Upgrade Options

The best way to protect yourself and your organization is to upgrade to a newer version of Office:

  • Cloud upgrade: Subscriptions to Microsoft 365
  • On-premises upgrade: Office Standard 2019

Microsoft 365

Microsoft 365 is an all-in-one cloud solution with a number of different licensing options to fit your organization’s needs. The best part about cloud-based applications is that you no longer have to worry about retirements, patches, and end of support. Cloud licenses are automatically updated with new features, new applications, and security updates. Many cloud subscriptions also include installed (or desktop) versions of the application, so you can have the same look and feel of the Office applications you are accustomed to using, but built with more robust features and benefits.

Microsoft Office Standard 2019

Microsoft Office Standard 2019 is the latest version of the on-premises version of the office suite and is a good option for you if you are not ready for the cloud version at this time. This version of Office includes Word, Excel, PowerPoint, Outlook, OneNote, and Publisher.

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Seven ways to sort and view Outlook email by accounts

Outlook

 

Most users manage more than one e-mail account. Outlook 2010 and 2013 automatically create individual folders for each account. If you’re still using Outlook 2007 or earlier, you can simulate this convenience, but you’ll have to set it up yourself. In this article, I’ll show you seven ways to sort or view email messages by their accounts. I’ll include instructions for 2010 and 2013; even if you need to sort by accounts, you might want to use these methods to sort by other criteria.

1. Create account-specific folders

You can simulate the account-specific Inbox configuration in Outlook 2010 and 2013 by creating new download folders for each account. Doing so is easy, and it’s probably the best way to manage multiple accounts in Outlook 2007 and earlier. You’ll create an account-specific folder as follows:

  1. Choose Account Settings from the Tools menu in Outlook 2007. (In Outlook 2010 and 2013, Account Settings are on the File tab.)
  2. Select the POP3 account you want to reconfigure.
  3. Click the Change Folder button. (This button isn’t available for IMAP accounts.)
  4. Use the resulting dialog to identify the folder you want to download your POP3 account mail to (Figure A) or create a new folder if it doesn’t already exist.
    Figure A

    Figure A

  5. Click OK and then Close.

After making this change, Outlook will download that account’s mail into the specified folder. You can create specific folders for every POP3 account you have.

Unlike the 2010/2013 configuration, all of your messages download into the same .pst file. In addition, Outlook will save copies of all sent messages in the default account, not in the account-specific folder.

2. Use a rule

Rules have been around for a long time. They’re commonly used to manipulate mail as it arrives. You can also use a rule to manipulate mail received from a specific account as follows:

  1. Select the Inbox.
  2. In Outlook 2003 and 2007, choose Rules and Alerts from the Tools menu. In Outlook 2010 and 2013, click the File tab and click Manage Rules & Alerts in the Account Information section. (Outlook 2010 and 2013 users won’t need this rule unless they choose to combine all accounts into the same Inbox. Although this is unlikely, I’m including the instructions to be as comprehensive as possible.)
  3. Click New Rule on the E-Mail Rules tab.
  4. In Outlook 2003 and 2007, use Check messages when they arrive. Outlook 2010 and 2013 users, select Apply rule on message I receive.
  5. Click Next.
  6. Check the through the specified account option.
  7. Click the specified link in the bottom pane (Figure B).
    Figure B

    Figure B

  8. Choose the account from the resulting drop-down, click OK, and then click Next.
  9. Check move it to the specified folder.
  10. Click the specified folder link in the bottom pane. Then, identify the folder to which you want to download mail from the specified account (Figure C), and click OK. You can create a folder at this point, if necessary.
    Figure C

    Figure C

  11. Click Next twice (you won’t want to include any exceptions to the rule most likely).
  12. Give the rule a name. I recommend a name that includes the account’s name, such as “Move message for account name.”
  13. Turn the message on if necessary.
  14. Select Run this rule now on messages already in “Inbox” (Figure D) if you want Outlook to move existing messages into the folder. Doing so can save a lot of time.
    Figure D

    Figure D

  15. Click Finish, and then click OK.

This rule works similarly to the account-specific folder tip in #1. If you’re not familiar with rules, take a minute to review the many conditions and actions; you can do a lot with rules.

3. Use the Account view option

You can use a view property to sort message by their accounts. In Outlook 2003 and 2007, choose Arrange By from the View menu and then select E-mail Account. The change is immediate, but its helpfulness in a busy Inbox is limited. You’ll probably find it more useful to combine this setting with other sorting methods, such as search folders and filters. After creating the main sort, apply this setting to further define the results by account. In addition, you can quickly apply this setting to all folders by modifying the default Messages view and then copying it. (For more complete instructions on applying this setting to all folders, read “Pro tip: Use standard and custom views to personalize an Outlook folder.”)

In Outlook 2010 and 2013, you can combine individual .pst files into one and download all mail into the same Inbox. You’ll find this setting in the Arrangement gallery on the View tab. (Click the More button to see all of the settings.)

4. Sort by the E-mail Account column

Similar to changing a view’s configuration, you can sort multi-account folders by accounts. You might find this alternative easier or preferable to creating or modifying a view. To add this column, do the following:

  1. Right-click the title bar (in the Mail window).
  2. Select Field Chooser from the resulting dialog.
  3. Choose All Mail Fields from the drop-down.
  4. Drag E-mail Account to the title bar (Figure E) and release it. If it’s not where you want it, drag it accordingly.
    Figure E

After adding the E-mail Account column, you can click it to sort all mail in the folder by their accounts.

5. Use a view

Both the Account view and adding the E-mail Account column will sort messages by accounts, but you’ll still see mail for all of your accounts. If you want to view mail from a single account, create a view. Then you can apply views to filter messages accordingly. To view messages from a single account using a filtered view, do the following:

  1. In Outlook 2003, choose Arrange By from the View menu. In Outlook 2007, choose Current View from the View menu. In Outlook 2010 and 2013, click the View tab and choose Manage Views from the Change View drop-down in the Current View group.
  2. Click New.
  3. Give the view a name. I recommend naming the view for the account.
  4. Select Table and All Mail and Post Folders (the default).
  5. Click OK.
  6. Click Filter.
  7. Click the Advanced tab in the resulting dialog.
  8. Choose All Mail fields from the Field drop-down, and then choose E-mail Account (Figure F).
    Figure F

  9. Choose is (exactly) from the Condition drop-down.
  10. Set the Value using the account’s name (Figure G).
    Figure G

  11. Click Add to List.
  12. Press OK twice.
  13. Click OK to close the Manage All Views dialog and return to the Mail window.

Repeat the above steps to create a custom view for each account. To view all the messages for only one account, choose the appropriate view from the Change View drop-down (in the Current View group).

6. Sort into search folders       billionphotos-1647683

Similar to filtering with a view, you can display account-specific mail in a search folder. The difference, of course, is the difference between a view and a folder. The view merely filters mail to determine what you see, but all of the messages are still there. A search folder contains links to only those messages that meet the folder’s search criteria. To create a search folder for this purpose, do the following:

  1. In Outlook 2003 and Outlook 2007, choose New from the File menu, and then select Search folder. In Outlook 2010 and 2013, click the Folder tab and then click New Search Folder in the New group.
  2. In the resulting dialog, choose Create a custom Search Folder (in the Custom section at the bottom of the list).
  3. Click Choose, and then name the new folder. I recommend that you name the folder for the account.
  4. Click Browse, exclude folders and subfolders you don’t want to search, and click OK. Doing so will speed up your search.
  5. Click Criteria, and then click the Advanced tab.
  6. Choose All Mail Fields from the Field drop-down and then choose E-mail Account.
  7. Choose is (exactly) from the Condition drop-down.
  8. Set the Value using the account’s name.
  9. Click Add to List.
  10. Click OK four times.

Create a folder for each of your accounts. To read the mail for an account, open that account’s search folder.

7. Format by account

Sometimes, a visual clue is all you need. When this is the case, apply a format to distinguish accounts as follows:

  1. In Outlook 2003 and 2007, choose Arrange By from the View menu. Choose Custom, and then select Automatic Formatting. In Outlook 2010 and Outlook 2013, click the View tab. Then, click View Settings in the Current View group. In the resulting dialog, click Conditional Formatting.
  2. Click Add and name the new View. I recommend that you name the view after the account.
  3. Click Condition.
  4. Click the Advanced tab.
  5. Choose All Mail Fields from the Field drop-down and then choose E-mail Account.
  6. Choose is (exactly) from the Condition drop-down.
  7. Set the Value using the account’s name.
  8. Click Add to List, and then click OK.
  9. In the Conditional Formatting dialog, click Font and change the formats accordingly. Changing the font’s color is a common choice.
  10. Click OK three times to return to the Mail window.

Outlook will update the folder immediately by applying the formats for the specified account.

About the .pst files

It might never matter to you, but should .pst management become an issue, keep the following in mind:

  • Outlook 2010 and 2013 download POP3 mail into separate (dedicated) .pst files. For each account, you’ll have a dedicated Inbox.
  • Outlook 2007 and earlier download all mail into the same .pst file, regardless of the changes you make for viewing the mail via the interface.

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Windows Server 2003: Dangerous to use but still surprisingly popular

One in 10 web-facing computers is still running Microsoft Windows Server 2003, according to a report – despite the OS no longer being patched by Microsoft.

Windows 10

Hundreds of thousands of computers are still using the Windows Server 2003 operating system – despite it no longer being patched against hacks.

Internet services found more than 600,000 web-facing computers, together hosting millions of websites, still running the OS that Microsoft ceased supporting in July this year.

The end of support means the OS no longer receives patches against viruses, spyware and other malware that might seek to exploit the system. The US Computer Emergency Readiness Team warns that those running Windows Server 2003 risk “loss of confidentiality, integrity, and or availability of data, system resources and business assets”.

Despite these risks, 175 million websites – what it terms “one-fifth of the internet” – are hosted on machines running Windows Server 2003. The OS also appears to be in use on computers sitting behind web servers for a further 1.7 million sites.

Together accounting for 55 percent, the US and China are home to the bulk of the machines running Windows Server 2003, with 166,000 in the US and 169,000 in China.

The unsupported nature of Windows Server 2003 makes it a tempting target for attackers – which is why it is important for firms to switch away from the OS as soon as possible.

“As time goes by, there will be some vulnerabilities that affect Windows Server 2003 and if those allow things like remote code execution and so on, we’re likely to see a massive number of web-facing computers and a much larger number of websites getting hacked. These could then go on to distribute malware and even be made into botnets to enable other attacks.

“Of course, because Windows Server 2003 is now unsupported, those people who try to find vulnerabilities might even now be particularly focusing on this platform because they know it won’t be fixed.”

Windows Server 2012 R2 is the most recent version of Microsoft’s server-targeted operating system – with a variety of options for licensing. In part, the cost of moving to a more recent Microsoft OS for the proportion of machines still running Windows Server 2003.

“[That proportion] is over 10 percent of all web-facing computers, and shows the true potential cost of migration,” the report states.

Moving a server to a Linux-based OS can be difficult for organisations that have traditionally used Windows Server, Mutton said, particularly if they rely heavily on scripts written for ASP.NET, Microsoft’s server-side web application framework.

The report lists several major firms and banks still running Windows Server 2003 machines, including UK bank NatWest, part of the larger publicly-owned Royal Bank of Scotland (RBS).

However, while Microsoft is no longer supporting the OS for most users, it will offer fixes for the OS to organisations willing to pay for a custom-support deal.

Such a deal was recently struck by the US Navy, which agreed to pay at least $9m to Microsoft to provide ongoing support for Windows XP, Office 2003, Exchange 2003 and Server 2003. A spokesman for RBS said NatWest is also covered by a custom support deal with Microsoft that began in March this year.

Firms without such a custom support deal in place that use Windows Server 2003 to serve sites that handle financial information could be in breach of data security standards, which carries out security testing and assessments for companies.

The requirement under Payment Card Industry Data Security Standard (PCI DSS) 6.2 that “all system components and software to be protected from known vulnerabilities by installing vendor-supplied

“Many merchants still using Windows Server 2003 are likely to be noncompliant and could face fines, increased transaction fees, reputational damage, or other potentially disastrous penalties such as cancelled accounts.”

Microsoft advises several options for machines still running Windows Server 2003 – including switching to Windows Server 2012 R2 or its cloud platform Microsoft Azure. It provides an interactive Windows Server 2003 Migration Planning Assistant.

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Windows 10: The end of computing as we know it

IT leaders considering a Windows 10 migration as a cornerstone initiative risk having a focus that is a decade behind.windows 10

Microsoft and I have been “partners” in computing since my father brought home a strange beige box with MS-DOS 2.11 installed. I remember a few years later shuffling through a half-dozen 3.5-inch floppy disks and watching in amazement as my C:\> prompt was replaced with the seemingly magical Windows 3.0 user interface, kicking off years of computing bliss (and occasional frustration) with the famed Wintel alliance at my side.

Much as my early days of computing were defined by Microsoft, CIOs, and even average computer-using “civilians,” hung on the company’s every announcement. A Service Pack release, let alone a new version of Windows, was a cornerstone item in most IT project portfolios. In the past few years, a confluence of developments brought us to today, where Windows 10 — Microsoft’s soon to be latest and greatest OS update — barely registers on most CIOs’ radars.

The end of desktop dominance

Sales of traditional desktops and laptops, and now even tablet computers, have been fading for several years. Perhaps the greatest contributor to this trend is the rise of hosted applications, whether they’re public web apps like Gmail, heavy-duty enterprise applications accessed through a browser, or cloud offerings. Increasingly, Windows is merely a portal to get to the web-based tools we need to get our jobs done.

Even the web browser, once the subject of complex anti-trust lawsuits and one of the greatest “battles” in technology history, has become largely irrelevant. Whether Chrome, Firefox, IE, or Safari is the “weapon of choice,” they’re now about as relevant to how we consume computing services as a Samsung TV vs. a Sony TV is to experiencing the latest episode of Game of Thrones.

The failed “Windows Everywhere” gambit

Microsoft did something bold with Windows 8 by attempting to create an OS that transparently adapted to the user’s device. Dock your tablet, and the OS would theoretically adapt to a keyboard and mouse-centric computing experience. For developers, write a single “Modern” app and easily run it on a variety of Microsoft products from Xboxes to phones.

Unfortunately, the gamble failed. Windows 8 was panned by enterprise customers, most of whom migrated from XP to Windows 7 as support for XP ended, even though Windows 8 was an available option. Consumers were confused by the new user interface, and developers opted to follow the money to the Android and iOS platforms.

Windows 10 promises to rectify many of the failures of Windows 8, much as Windows 7 helped the company regain its footing after stumbling with Vista. However, we’re in a very different place than the summer of 2009, when the iPhone was still largely scoffed at as a “serious” enterprise device, and most corporate software still ran on fat clients that necessitated a capable desktop. The world was clamoring for a better Windows; now, most of that excitement is reserved for the latest Android device or iPhone.

Freeing Windows

Microsoft seems to have recognized this trend, and has made upgrades to its desktop OS free for consumers and made its crown jewel, Microsoft Office, available on platforms ranging from Android phones, to Mac desktops, to web browsers. Rather than a destination in itself, the desktop is now a gateway to a company’s cloud offerings like iTunes, Azure, Siri, and Cortana. Even Google is in on this game, offering its own platform with just enough muscle to get a user online and connected to Google’s portfolio of services.

The bottom line for IT leaders

Even though Windows 10 may be relevant to your organization, it doesn’t mean you should let Microsoft define your enterprise computing strategy. It seems even the vaunted company realizes that Windows is little more than a gateway to higher value services. As IT leaders, we need to make sure we’ve acknowledged the same trend.

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Outlook issues in the June 2017 security updates

The problems stems from June 2017 security updates. Microsoft is investigating the issues and will update this page when a fix is available. In the meantime, please use the workarounds suggested for each issue. They have categorized it in seven scenarios.

Issue#1: Error when opening an attachment is an email, contact, or task formatted as Rich Text.

This issue affects Outlook 2007 and Outlook 2010.

When you open an attachment in an email, contact, or task formatted as Rich Text you get the following error:outlook-2010-2007-this-program-used-to-create-is-outlook-not-installed

You may also see:

STATUS: WORKAROUND

  • Forward the email to yourself and then open the attachments from the forwarded email.
  • Change the email format to HTML, or Text format.
  • Save the attachments to your computer, using one of the following methods, then open them from the saved location: Drag and drop the attachments to your desktop.
    Go to File > Save Attachments.
    Copy and paste the attachment to your computer.

Issue#2: Opening Mail Attachment warning when opening an attachment that includes consecutive periods

This issue affects Outlook 2007, Outlook 2010, Outlook 2013, and Outlook 2016.

When opening an attachment that includes consecutive periods (…), or an exclamation point (!), the files are blocked and you receive an Opening Mail Attachment warning.

Or if an email message includes an attached email message, and the attached email message’s subject line ends with an unsafe file name extension as listed in the Blocked attachments in Outlook, the email attachment will be blocked for recipients.

STATUS: WORKAROUND

If you get the Opening Mail Attachment warning, and you’re sure the attachment was sent from a trusted source, proceed to Open or Save the attachment.

If the file is blocked because of a potentially unsafe file extension, ask the sender to save the email message to their computer and rename its subject line so that it does not end with an unsafe file name extension. Then, attach it to the email message and resend.

Issue#3: Error when setting ShowLevel1Attach to allow Outlook to display Level 1 attachments

This issue affects Outlook 2013 and Outlook 2016.

If you set ShowLevel1Attach to allow Outlook to display Level 1 attachments, you may see the error: “One or more objects in this file have been disabled due to your policy settings”.

WARNING: Typically, Level 1 attachments are blocked. If you have enabled this policy, users can see Level 1 attachments in Outlook. If you use any of the workarounds to open the files, please make sure they are safe to open. See: Information for administrators about e-mail security settings in Outlook 2007.

If you set ShowLevel1Attach to allow Outlook to display Level 1 attachments, and you send an email with an attachment you may see this message: “This item contains attachments that are potentially unsafe.  Recipients using Microsoft Outlook may not be able to open these attachments.”

STATUS: WORKAROUND

  • Change the email format to HTML, or Text format.
  • Save the attachments to your computer, using one of the following methods, then open them from the saved location:
    • Drag and drop the attachments to your desktop.
    • Go to File > Save Attachments.
    • Copy and paste the attachment to your computer.

Issue#4: VBScript does not run or you receive malicious code warning when using a custom form for Outlook

This issue affects Outlook 2007, Outlook 2010, Outlook 2013, and Outlook 2016.

When you use a custom form that you have created for Outlook, you see the following two symptoms:

  • VBScript does not run.
  • You get a malicious code warning: 

STATUS: INVESTIGATING

We’re investigating this issue and will update this page when a fix is available.

Issue#5: “Something went wrong….” or “Search results may be incomplete” error when searching in Outlook

This issue affects all Outlook versions on Windows 7, Windows 8, Windows 10.

When searching in Outlook, you get this error: “Something went wrong and your search couldn’t be completed.”, or “Search results may be incomplete because items are still being indexed“.

And you’ll see this Event Log warning:

STATUS: WORKAROUND

Until the Windows Update fix release on 6/27, you can set a registry key that will cause Outlook to stop using the local Windows Search service. When this registry key is set, Outlook will use its own built-in search engine. The built-in search will display the message below to indicate it is not using the Windows Search service.

Disable Windows Desktop Search Service for Outlook:

NOTE: The following steps show you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Please make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, see this article.

  • Open Registry Editor.
  • Go to: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Windows Search
  • PreventIndexingOutlook
  • Set DWORD: 1

Detailed Instructions:

  1. Click Start, click Run, type regedit in the Open box, and then click OK.
  2. Locate and then click the following subkey in the registry:
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows
  3. On the Edit menu, point to New, and then click New Key and name the key Windows Search.
  4. Click on the new key Windows Search.
  5. On the Edit menu, point to New, and then click DWORD Value.
  6. Type PreventIndexingOutlook for the name of the DWORD, and then press Enter.
  7. Right-click PreventIndexingOutlook, and then click Modify.
  8. In the Value data box, type 1 to enable the registry entry, and then click OK.
  9. Note to disable the PreventIndexingOutlook setting, type 0 (zero), and then click OK.
  10. Exit Registry Editor, and then restart Outlook.

Issue#6: iCloud fails to load properly in Outlook 2007

iCloud fails to load properly in Outlook 2007.

When accessing Calendar, Contacts, or Tasks in Outlook 2007, you get the following error:

The set of folders cannot be opened. MAPI was unable to load the information service C:\PROGRA~2\COMMON~1\Apple\Internet Services\APLZOD.dll. Be sure the service is correctly installed and configured.”

STATUS: WORKAROUND

The loading of unregistered MAPI services has been disabled by default to make Outlook more secure.

WARNING: This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. Microsoft does not recommend this workaround but is providing this information so that you can choose to implement this workaround at your own discretion. Use this workaround at your own risk.

If you have trusted applications that depend on being loaded in this manner, you can re-enable those applications by setting the following registry key:

REG_DWORD HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Security\AllowUnregisteredMapiServices

You can use the following registry subkey to apply the registry setting as a domain policy:

HKCU\Software\Policies\Microsoft\Office\12.0\Outlook\Security\AllowUnregisteredMapiServices

Value 0 (default): Block loading of unregistered MAPI services. This is the recommended setting to avoid unexpected execution of unknown code.

Value 1: Enable loading of unregistered MAPI services.

IMPORTANT: The following steps show you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Please make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, see this article.

To make these registry changes, follow these steps:

  1. Click Start, click Run, type regedit in the Open box, and then click OK.
  2. Locate and then click the following subkey in the registry:HKCU\Software\Microsoft\Office\12.0\Outlook\Security\
  3. On the Edit menu, point to New, and then click DWORD Value.
  4. Type AllowUnregisteredMapiServices for the name of the DWORD, and then press Enter.
  5. Right-click AllowUnregisteredMapiServices, and then click Modify.
  6. In the Value data box, type 1 to enable the registry entry, and then click OK.

    NOTE: To disable the AllowUnregisteredMapiServices setting, type 0 (zero), and then click OK.

  7. Exit Registry Editor, and then restart the computer.

Vulnerability information (applies to all versions)

MAPI does not validate that a provider’s DLL that it is requested to load is registered correctly in MapiSVC.inf or even that it comes from the local machine. This can be exploited by creating a file together with an OLE object in such a way to cause MAPI to load a DLL from a network share when the OLE object is activated. This can allow arbitrary code execution to occur.

Issue#7: When printing a specific iframe or frame in a web page, the print output may be blank, or text is printed with a 404

This issue affects all Outlook versions on Windows 7, Windows 8, Windows 10.

When you print a specific iframe or frame in a web page, the print output may be blank, or text is printed that resembles the following:

NOTE: A frame is a part of a web page or browser window that displays content independent of its container. A frame can load content independently.

This problem has also been observed in both Internet Explorer 11, and in applications that host the IE Web Browser Control.

STATUS: INVESTIGATING

There is currently no workaround for this issue. However, if you print the entire web page, it will print correctly. We’re investigating this issue and will update this page when a fix is available.

Option: Uninstall Recent Microsoft Update

It is not recommended to uninstall the update as it applies to some other issues but if none of the workarounds help then you have this option until a new fix is releases.

For Outlook 2010:

  1. Go to the Control Panel – Programs and features and select view installed updates on the left.
  2. Search or look for KB3203467 and highlight it and uninstall it.

For Outlook 2007:

  1. Go to the Control Panel – Programs and features and select view installed updates on the left.
  2. Search or look for KB3191898 and highlight it and uninstall it.

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What did Microsoft get right in 2016?

2016 was a very good year for Microsoft in terms of decision making. Here is a  list of five things the company got right.

Since its inception way back in the ancient epoch known as the 1970s, Microsoft has often been ridiculed for making mistakes. Whether it was for bad business strategies, poor products, or unscrupulous practices, Microsoft seemed to bring out the passionate ire in many people.

But what often gets overlooked is what Microsoft does right each year. And by just about any measurement, 2016 was a remarkable year for the company. Under the leadership of Satya Nadella, Microsoft has changed its business strategy to reflect what it describes as a mobile-first, cloud-first business world. And in 2016, that strategy began show results.

Here, in no particular order, are five things Microsoft got right in 2016.

1. Windows 10 Anniversary Update

To mark the one-year anniversary of Windows 10, Microsoft released a large patch it dubbed the Windows 10 Anniversary Update. Okay, so Microsoft is not very clever in naming things. But the patch itself was well received. It included new security measures, new program features, Microsoft Edge browser extensions, and advanced support for digital pens, among many other enhancements. If you were already using Windows 10, the Anniversary Update was a must.

2. Surface Studio

While not its primary business, Microsoft has been developing some noteworthy pieces of hardware the past few years and in 2016, the company generated a large amount of buzz with the release of the Surface Studio. This elegant computer combines the best of the desktop, laptop, and tablet to create a unique and innovative platform perfect for artists, designers, and other creative people. With data visualization becoming ever more important, Microsoft may have invented the perfect tool for the big data generation.

3. Microsoft Office 365

I have been wondering aloud if it is a bit too much, but there can be no doubt that with the dozens of program and feature updates released in 2016, Microsoft Office 365 is the alpha and omega of productivity software. Rather than trying to name all of the new features, it would be best to concentrate on the underlying theme: collaboration. Whether it is Yammer, Skype for Business, or the intelligent cloud, Microsoft is concentrating on features necessary for success in a collaborative environment.

4. LinkedIn

In 2016, Microsoft made several acquisitions of both companies and their technologies. Perhaps the most high-profile of these acquisitions was LinkedIn. Despite all of its efforts to create a collaboration platform with Office 365, the one thing Microsoft needed was a social networking component. LinkedIn gives the company a jump start toward establishing a social networking presence that can compete with the likes of Twitter and Facebook. It will be interesting to see what Microsoft does with this acquisition.

5. IoT, AI, and machine learning

While we may live in a mobile-first, cloud-first world right now, the future may very well revolve around the Internet of Things (IoT), artificial intelligence, and machine learning. To its credit, Microsoft sees the potential of these technologies and has taken steps to get ahead of the curve. In terms of recent history, getting ahead of the curve is not something Microsoft has done very well, so it is difficult to know where the research will lead, but it should prove to be worth watching closely.

Despite what some people may tell you, Microsoft does do some things right. In fact, for the most part, the company does more things right than it does wrong. In 2016, Microsoft did many things right and consumers and businesses have been the beneficiaries. Let’s hope Microsoft can continue the trend in 2017.

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Windows 10 hack: How to beef up your jump lists to show more pinned items

The Windows 10 jump lists feature offers a convenient way to start your apps–but there’s no easy way to increase the size of the list. Here’s a hack for that.

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Microsoft Windows 10 gives users several choices when it comes to how and where to start their applications. Some people use the desktop exclusively and some swear by the Start Menu, while others, prefer the pinned lists that hang off the icons on the Taskbar.

However, there is one small problem with the Taskbar pinned list in Windows 10—by default, there is a 12-slot limit.

Windows 7 allowed users to extend that number with a simple change to a configuration setting. But that feature is currently missing in Windows 10 for reasons no one has been able to explain. The workaround involves editing the Windows Registry file.

Standard disclaimer: Incorrectly editing the Windows Registry file could break your computer. Create a Restore Point before making any changes.

Jump listItems

Figure A shows an example of the default jump list hanging off the Word icon in a typical Windows 10 Taskbar. Note that there are 26 copies of the example file, but only 12 are listed in the pinned section. This is despite the fact that I have actually pinned them all, which is why the Recent section is fully populated.

Figure A

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To increase the number of pinned items displayed, we’ll have to change the maximum number of jump list items associated with a particular key in the Windows Registry file.

Press Windows key + R or right-click the Start Menu icon and navigate to the Run command to open the Run prompt (Figure B). Type regedit into the box and click OK.

Figure B

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Navigate to this set of keys in the Windows Registry:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced

Look through the list in the right-hand pane until you find this DWORD: JumpListItems_Maximum

In case, the JumpListItems_Maximum DWORD is not there, create it.

Right-click the JumpListItems_Maximum DWORD and select Modify. Click the Decimal radio button and change the number to a value that works for you. As you can see in (Figure C).

Figure C

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To complete the change, you may need to restart your computer. You should now be able to see the number of pinned items you specified (Figure D).

Figure D

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Windows 10: Here’s Microsoft’s new look Start menu

Microsoft has changed the look of the Start menu in Windows 10.

The revamped Start menu is due to be added to Windows 10 this summer, as part of a major update coined the ‘Windows 10 Anniversary Edition’.

Microsoft revealed the updated appearance in an early build of the OS, which it released to testers in the Windows 10 Insider program on Friday.

The new look Start menu makes the ‘All Apps’ list visible by default on the left-hand side. In another new addition, a selection of the user’s ‘Most-used’ apps are shown at the top of this permanently visible ‘All Apps’ list. Microsoft says the change should reduce the clicking and scrolling needed to access apps.

The Power, Settings and File Explorer icons are also always visible in the left rail of the Start menu and the ‘Recently added’ section will display three entries, instead of one. Any folders that users have added to the Start menu are now immediately accessible without having to click the hamburger icon.

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The old look start menu

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The new look start menu

The look of the Start menu in tablet mode has also been overhauled, turning the ‘All Apps’ list into a fullscreen menu, reminiscent of the Windows 8.1 Start screen. Gabe Aul, VP for Microsoft’s engineering systems team, says the switch to fullscreen was a ‘top request from Windows Insiders’, adding that ‘the grid-like implementation of the full-screen ‘All Apps’ list aims to provide efficiency while taking advantage of the additional real estate on the Start screen on a tablet’.

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The old look ‘All Apps’ list in tablet mode.

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The new look ‘All Apps’ list in tablet mode.

The final Start menu change is designed to make it easier to toggle between pinned tiles and the ‘All Apps’ list, by providing the option to do so in the menu’s left rail.

More helpful Cortana and other changes

The latest Windows Insider build, 14328, also includes a raft of features that will be available to all users following the Anniversary Update.

These new components include Windows Ink, which allows users to more easily write notes on touchscreen PCs and tablets using a digital pen. The addition of Windows Ink to Windows 10 allows users to write on digital sticky notes, draw on digital whiteboards and annotate content in a variety of apps, including Maps, Microsoft Edge, and Office. Microsoft wants support for drawing and writing using a digital pen to be present in many Windows 10 apps and says that adding support for Windows Ink only requires developers to write two lines of code.

Windows 10’s digital assistant Cortana has also been tweaked. Users will no longer have to log into Windows to use Cortana and instead will be able to use voice commands to get Cortana to make notes, play music or set a reminder from the lock screen.

Cortana can now also be used to set photo reminders, for example the user could take a picture of a cheese they want to buy next time they’re in a store, and add reminders based on content from another Windows 10 app, for example telling a user to read an article they flagged as interesting in the Edge browser. Cortana is now also accessible to all users, with Windows 10 no longer requiring users to sign-in before they can ask simple questions of the digital assistant.

Other changes include the ability to search files on OneDrive cloud storage that aren’t synced locally, tweaks to the look of and what is displayed in the Action Center and via notifications, various changes to the Taskbar — including easier access to the calendar and the removal of the File Explorer icon, as well as updates to the Settings app and lock screen.

As this is an early build of Windows 10, some of these features may change before reaching the general public, based on feedback from testers in the Windows Insider program.

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The best new features coming to Microsoft’s latest OS: Windows 10

Windows10

Microsoft continues to build out Windows 10 – with a bumper crop of new features announced at its Build conference last week.

These enhancements will be pushed to to Windows 10 users over the coming months, with many arriving in summer when the OS will get a major upgrade dubbed the Windows 10 Anniversary Edition.

Here are the key upgrades heading to Windows 10.

The write stuff

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Using a digital pen to write and scribble on the screen of Windows 10 PCs and tablets will get easier.

In a boost to devices that support such pens, such as the Microsoft’s Surface tablet, the OS’ new Windows Ink feature will allow users to jot down notes on the screen without unlocking the device.

Windows Ink will also allow users to write messages on sticky notes and, if appropriate, have them automatically translated into calendar appointments and reminders.

Support for Windows Ink in Microsoft Office, Maps, the Edge browser and other apps will allow users to draw, write and annotate using their pen. Windows Ink will make using the pen in Office more satisfying than it currently is, for example tidying up highlighted marks on documents so they neatly align with text.

Windows 10 will also gain the Ink Workspace, a hub for launching apps that support writing and sketching using the Surface Pen.

Ink everywhere

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Support for drawing, writing and annotating using digital pens will likely come to many apps.

Microsoft says that support for Microsoft Ink will be easily added to Universal Windows Platform apps, requiring just two lines of XAML code.

Digital ruler

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It sounds simple, but the new on-screen ruler should prove to be a useful addition for those who want to draw straight lines using a digital pen.

Smarter Cortana

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The attraction of a virtual assistant is the simplicity with which they allow you to carry out tasks.

To ease the process of using Windows 10’s Cortana, the voice-controlled assistant will no longer require you to log into Windows, with users able to make a note, play music or set a reminder from the lock screen.

Cortana will also become more proactive and make suggestions based on a user’s past behaviour – offering to order lunch or to arrange transportation.

More apps will also be able to use Cortana to automatically complete tasks for users or to carry out actions based on context, such as the user’s current location or time of day.

Windows Hello comes to apps and the web

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Windows 10 already lets you log into the OS using your face.

The anniversary edition will extend this biometric log-in to Windows apps and websites via Microsoft Edge. As with the OS, users will be able to authenticate their identity using a facial, iris or fingerprint scan.

Another new feature will allow users to unlock a PC running Windows 10 Enterprise Edition by tapping a Windows Hello-enabled phone, although Microsoft has said the feature will only be available on “select premium phones”.

Android app notifications on Windows 10

android-SJTechies

In future, notifications on Android devices will be able to show on Windows 10 PCs.

Any notification popping up on the Android notification panel can, via the Cortana Android app, also appear as a notification on a linked Windows 10 desktop.

Microsoft demoed the ability at its recent Build conference for developers.

Browser extensions

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Microsoft’s Edge browser will soon gain support for extensions.

Extensions are small programs that can be downloaded to add new functionality to a browser, and are already found in Chrome, Firefox and other browsers today.

Support for extensions has already been added to Edge for those testing pre-release builds of Windows 10 under the Insider program.

The first extensions to be supported by Edge are Microsoft Translator, an extension that automatically translates pages in over 50 different languages, an extension to augment mouse gestures support, and a preview version of the Reddit Enhancement Suite.

Microsoft promises more extensions will be added later this year, including AdBlock, LastPass and Evernote.

Pinned browser tabs

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Microsoft is also adding to Edge the ability to pin your favorite sites and web apps so they always have a tab open in the browser.

Updated Maps app

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The Maps app has several new features, as well as UI and performance improvements.

Additions include one-tap access to search and directions, the ability to view multiple searches and directions at the same time, labels for search results on the map and turn-by-turn directions read by Cortana.

The improved app is available now to those testing Windows 10 under the Insider program.

Access Linux command-line tools in Windows

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More one for developers, Microsoft is also bringing the ability to run the Bash shell to Windows.

The Bash shell is a command line interpreter that is available on many different Linux distributions, as well as Mac OS X.

The shell includes a host of tools that allow power users to carry out and orchestrate complex chains of commands.

Bash will be available via a Universal Windows Platform app, which will provide an image of the Linux distribution Ubuntu and run on the Windows 10 desktop.

Users will be able to use the Bash shell to download and install programs from the command line, as they do from inside Ubuntu. Microsoft says Ubuntu software will run as fast in the Windows app as it does natively, thanks to a software subsystem for handling Linux system calls.

Microsoft has described the app as offering a developer toolset. While it has access to the files on the Windows PC, the app only provides access to a command line — not a graphical desktop — and reportedly has limits on what it can be used for, such as not being able to run a server.

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Windows 10: Ten big things to watch for in 2016

Next year will mark the first full year of release for Microsoft’s new OS. A look at what’s in store for Windows 10 next year.

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Windows 10 was described as the “last version of Windows” – an OS that would evolve over time rather than be superceded.

In the few months since Windows 10’s launch Microsoft says it has been installed on more than 110 million devices. But just what lies in store for the OS in 2016, how will it get better and what new devices will it find its way onto?

1. Windows 10 will begin automatically installing on your old machine

Windows 10 is available as a free upgrade to Windows 7 and 8.1 users and Microsoft is getting increasingly aggressive about moving these users to the new OS.

From next year Windows 10 will automatically begin installing on most Windows 7 and 8.1 machines.

Users will still need to confirm the installation manually for it to continue. However, if they choose not to proceed it’s unclear if they can cancel it altogether, with Jeremy Korst, general manager of the Windows and Devices team at Microsoft, saying only that “the customer will have the ability to delay it for some period”.

If users do upgrade but don’t like Windows 10 they will have 31 days to roll back to their previous OS.

The automatic installation, the result of Microsoft changing the status of the Windows 10 upgrade to a Recommended update, will be preceded by increasingly insistent nag messages to upgrade. These notices are already being shown to some Windows users and have been criticised for not offering an easy opt-out.

2. Microsoft Edge will get extensions

Windows 10 launched with Microsoft Edge, a new browser that cast off a lot of the legacy code holding Internet Explorer back.

However, while speedy and capable on paper, the browser suffers from its share of bugs and is missing support for extensions, a key feature found in competitors such as Chrome and Firefox.

Microsoft will rectify this omission “early next year” when Korst said it will add extensions to Edge in test builds of Windows 10, ahead of being made generally available.

Extensions are small software programs, typically written using HTML, CSS and JavaScript, that augment the functionality of a browser.

Earlier this month, Microsoft accidentally published a website announcing the introduction of extensions to test builds of Windows 10. The site, which was taken down, referenced extensions for Pinterest and Reddit.

Microsoft originally planned to add support for extensions to Edge this year.

3. Windows 10 will blur the virtual and real world

Microsoft’s Windows 10-powered augmented reality headset HoloLens will ship to developers in the first quarter of 2016.

The augmented reality headset places 3D virtual images in the wearer’s vision so that they appear part of the real world – for instance, a Minecraft landscape sits on a coffee table or a Skype video sits on the wall.

After trying a demo of the headset this week, TechRepublic senior writer Dan Patterson said that though the headset had a limited “field of vision”, “the 3D animations are smooth, easy to interactive with, and result in only marginal eyestrain”.

The HoloLens doesn’t come cheap, with the developer kit priced at $3,000 – although Microsoft says this early release is meant for developers and commercial customers.

Although HoloLens has obvious consumer and gaming uses, Microsoft is stressing its use for business and is working with NASA, AutoDesk, Volvo, Dassault Aviation, Case Western Reserve University, and other large organisations to develop applications for it.

4. More security for enterprise

The coming year will also see some notable new features added to the enterprise version of Windows 10.

Key among these additions is Enterprise Data Protection, which will allow companies to separate work and personal data on devices using containerisation file techniques. It will also encrypt data as it moves around the organisation – helping to ensure that information isn’t accessed by the wrong people.

The feature will be rolled out to people testing Windows under the Insider Program “early next year”.

5. Testers will get a peek at even earlier builds

Those testing early releases of Windows 10 under the Windows Insider Program will be able to get earlier access to new features from January next year.

Those who choose to be in the “fast” ring of the Insider Program will receive builds of Windows 10 more frequently in 2016, according to Microsoft VP Gabe Aul.

The price of testers getting their hands on early builds more regularly will be that this software will likely include more bugs, he said. Those testers who prefer stability to early access should opt for the “slow” ring, he said.

6. Cortana will be everywhere

Microsoft is planning a major upgrade to Windows 10, codenamed Redstone, next year – with reports the upgrade will put Microsoft’s virtual assistant Cortana at the core of the OS.

An unnamed source told The Verge the new Cortana will help users with a much wider range of tasks inside Windows 10, appearing contextually in documents to provide “information and assistance” and giving Cortana control over a wider range of notifications.

The other major upgrade to Cortana will reportedly be an ability to start a task on one device and pick it up on another, for instance if you get a missed call on an Android phone running the Cortana app you could reply from your Windows 10 PC via text.

7. Microsoft doubles down on Windows 10 phones as desktops

A much touted feature of Windows 10 is its ability to run a desktop OS from a phone.

Microsoft’s new Lumia 950 and 950XL handsets can – wirelessly or via a dock – be hooked up to a monitor, mouse and keyboard and used to run a Windows desktop.

The Windows 10 OS can change the look and feel of certain apps, as well as its own appearance, to suit the phone or the desktop, as well as coping with everyday desktop tasks, such as multitasking and copying files from a USB stick.

The expectation is that Microsoft will further commit to this idea of using your phone as a desktop in 2016, with rumours that Panos Panay and the team behind the high-end Surface Book laptop are working on a Surface Phone that will release next year.

8. No more free upgrade

Windows 10 is available as a free upgrade to everyone running Windows 7 or 8.1 but only for a limited time.

The offer of a free upgrade will expire on 29 July 2016 – after which point it seems that users will have to buy a Windows 10 licence.

However, due to the in-your-face tactics that Microsoft is adopting to persuade people to upgrade, it seems unlikely that Windows 7 and 8.1 users will inadvertently miss out on the offer.

9. Windows 10 replaces its predecessors on new PCs

If you’re not a fan of Windows 10 then you should buy a new PC before October.

From the end of October 2016, PC makers will have to sell new machines with Windows 10, rather than Windows 7 or 8.1.

After that point businesses that want to run older Windows versions on new machines will have to rely on downgrade rights or software assurance rights under volume license agreements.

10. Windows 10 Surface Hub arrives

From January 2016 Windows 10 will power another new piece of hardware,Microsoft’s touchscreen computer the Surface Hub.

The successor to its large-screen Perceptive Pixel displays, the Surface Hub will run a custom version of Windows 10 and various apps needed for workplace communication and collaboration, including OneNote, Skype for Business and Office.

The 55-inch, Intel Core i5-based Surface Hub model will sell for $6,999 (estimated retail price), and the Intel Core i7-based 84-inch version for $19,999 ERP.

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