Consumer-Rankings.com Named RingCentral as the # 1 VOIP Business Service Provider!
Consumer-Rankings tested the top VoIP service providers and compared their prices, features, ease of use, call quality and more so that you can determine which of the industry leaders offers the right VoIP plan for you. Read an in-depth RingCentral VoIP review so you can make an educated purchase.
Best for: Small and large businesses that are looking for a reliable VoIP phone solution.
RingCentral is a company that specializes in providing business VoIP services, fax services and mobile communication solutions. With plans ranging from a single user to over 20 users, RingCentral makes it clear that they can cater to both small businesses and large corporations. With a cloud-based virtual office system, RingCentral eliminates the need for technical knowledge or bulky hardware and makes it possible to enjoy your virtual office from virtually anywhere.
Professionals looking for a VoIP business solution will be drawn to the RingCentral Office plan, which combines calling and online fax features.
Features
RingCentral offers a range of professional-grade VoIP features. Surprisingly, RingCentral is one of the few business VoIP providers that offer a free 1800 toll free number that includes 1,000 minutes of talk per month in the price of the plan. Overage charges for the toll free line cost 3.9 cents per minute. RingCentral’s other features include:
- Voicemail
- Voicemail to email (aka Visual Voicemail)
- Auto-attendant
- Missed call notification
- Outlook integration
- Call screening
- Call forwarding
- Call logs
- Call conferencing
- Caller ID
- Calling card (use your RingCentral account to make free calls from anywhere)
- Music-on-hold
- Dial-by-name extensions
- Online fax service
- Free softphone
Customer Support
RingCentral is one of the few business VoIP providers that offers 24/7 technical support by phone. The billing department is available by phone between 8am-10pm EST on Monday through Friday, 10am-7pm EST on Saturday, and 11am-8pm EST on Sundays. When RingCentral’s customer support was called at various times throughout the day, and never waited on hold for more than 2 minutes for sales or technical support.
RingCentral also offers chat support, though this feature is not prominently displayed on their website. Chat support is available between 9am and 9pm Monday through Friday and is closed on Saturdays and Sundays.
A search button that is found on most of the site’s pages makes it easy to get answers to questions at any time, and we were happy to see that the search feature yielded relevant, useful results in the majority of our searches. RingCentral answers questions via email only for paying customers, and therefore, the company’s email information is not easily identifiable on the site. Still, we managed to email RingCentral and to receive a same-day response.
