{"id":14816,"date":"2025-10-28T14:00:31","date_gmt":"2025-10-28T18:00:31","guid":{"rendered":"https:\/\/southjerseytechies.net\/blog\/?post_type=job_listing&#038;p=14578"},"modified":"2026-01-01T00:12:42","modified_gmt":"2026-01-01T05:12:42","slug":"nj-systems-technician-level-ii","status":"expired","type":"job_listing","link":"https:\/\/southjerseytechies.net\/blog\/?post_type=job_listing&p=14816","title":{"rendered":"MSP Systems Technician | Level II"},"content":{"rendered":"<p>We are seeking a MSP Systems Technician II <em>(Remote\/Office\/Hybrid)<\/em> in New Jersey to assist with 2nd+ Level Support. We are looking for an enthusiastic individual who loves technology and is ready for a new challenge and opportunity. You will be responsible for providing Level 2 remote and occasional onsite support to external clients and play a crucial role in our proactive support team for our managed services clients. Health benefits and bonuses are available (certain restrictions apply).<\/p>\n<p>We are looking for a technician with prior network administration and managed services experience. Our company thrives on strong client relationships, so we seek candidates with a &#8220;can do&#8221; attitude and excellent customer service skills. Excellent written and oral communication skills, strong organizational management, and a team player mentality are essential.<\/p>\n<p>As a Level II technician, you will need strong technical skills with Windows Server and Desktop operating systems, including Windows and macOS. Experience with virtualization technologies, particularly VMware and Hyper-V, is highly valued. Additionally, you should have a deep understanding of advanced networking concepts such as subnetting, firewall configurations, network security, load balancing, VLANs, and VPN tunnels. Familiarity with Cisco equipment is also highly desirable.<\/p>\n<p><strong>Responsibilities:<\/strong><\/p>\n<ul>\n<li>Communicate with customers politely and confidently, handling and gathering details for resolution and\/or escalation for all end-user requests<\/li>\n<li>Quickly and accurately document time spent, troubleshooting steps, and resolution for ticket completion<\/li>\n<li>Provide ongoing maintenance and monitoring of client computers, servers, and network equipment through the managed services platforms, identifying and resolving detected issues.<\/li>\n<li>Provide remote and on-site support to end users, applying analytical thinking with attention to detail<\/li>\n<li>Monitor, manage, and maintain support ticketing queue, addressing all client requests and reported PC issues<\/li>\n<li>Work independently and collaboratively to complete assigned project tasks<\/li>\n<li>Maintain reliable transportation for job-related travel with a valid license and insurance<\/li>\n<\/ul>\n<p><strong>Skills and Experience:<\/strong><\/p>\n<ul>\n<li>3-5 years of IT support experience<\/li>\n<li>Microsoft Certifications and\/or a college degree in a computer-related field<\/li>\n<li>Ability to troubleshoot hardware\/software issues, perform break\/fix tasks, and handle client calls\/emails<\/li>\n<li>Experience with Microsoft 365 Exchange Online, SharePoint, and OneDrive<\/li>\n<li>Proficient in installing, upgrading, and troubleshooting Windows 10\/11 operating systems in domain and workgroup environments, including user\/PC migrations, applications, and hardware replacement\/troubleshooting<\/li>\n<li>General knowledge of Apple Mac desktops and laptops<\/li>\n<li>Experience configuring and troubleshooting VPN and RDC services and other remote solutions<\/li>\n<li>Experience managing Windows Server 2016\/2019\/2022, including Active Directory, network drives, folder permissions, and shared printers<\/li>\n<li>Experience with backup and recovery solutions, including cloud backup, Windows backup, and server replication<\/li>\n<li>Experience with wired\/wireless network solutions along with advanced networking protocols including DNS, DHCP, VPNs, VLANs, WAN\/LAN TCP\/IP<\/li>\n<li>Ability to configure and troubleshoot local\/network printers, scan to folder\/email, and sharing<\/li>\n<li>Understanding of firewall appliances, including deployment and configurations<\/li>\n<li>Familiarity with advanced networking concepts such as subnetting, routing protocols, network security, QoS, load balancing, and site-to-site VPN tunnels<\/li>\n<li>Strong skills in installing, activating, and troubleshooting the Office software suite, including Outlook configurations and migrations of POP3, IMAP, and Exchange accounts<\/li>\n<li>Ability to configure and troubleshoot iOS and Android mobile devices for email\/calendar\/contact synchronization<\/li>\n<li>General knowledge of domain names, DNS records, WHM\/cPanel<\/li>\n<li>Ability to manage client account information and documentation within business systems<\/li>\n<\/ul>\n","protected":false},"author":252,"featured_media":0,"template":"","meta":{"jetpack_post_was_ever_published":false,"_promoted":"","_job_location":"Hybrid \/ NJ Office","_application":"https:\/\/www.techies.net\/about\/carreer-opportunities\/apply-for-a-job\/","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_links_to":"","_links_to_target":""},"job-types":[2383],"class_list":{"0":"post-14816","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","6":"job-type-full-time"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>MSP Systems Technician Level II - NJ - Job Position | TECHIES<\/title>\n<meta name=\"description\" content=\"Join TECHIES as an MSP Level 2 System Technician and take charge of advanced IT support, network management, and system administration. 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